Service Delivery Leader - F&A - AP 3

Genpact Ltd.; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Genpact is seeking a seasoned Service Delivery Leader for F&A - AP to drive large, high-impact operations in Hyderabad. Lead and mentor teams, ensure flawless month-end close, and deliver client-ready insights. Partner with digital squads to deploy RPA and AI-driven improvements, while maintaining governance, audits, and client satisfaction at the forefront.

Champion process excellence, optimize resources, and push for continuous transformation to protect margins and maximize client value.

Qualifications

• Experience in F&A operations with AP processes and month-end close.
• Strong governance, policy adherence and audit handling.
• Proven ability to lead large teams and drive process improvements.

Responsibilities

• Lead large teams and enable career progression while reinforcing Genpact culture.
• Deliver outsourced F&A services with AP focus to enhance customer happiness and revenue through client up-sell.
• Ensure month-end activities are completed on time with high quality and meet critical metrics/SLAs.
• Coordinate internal & external audits to support compliance and reporting.
• Collaborate with digital teams on breakthrough technology solutions (RPA, AI).
• Manage vendor master data, payments, T&E processing, audits and regulatory reporting.
• Drive deals, solutioning, pricing, transitions, and customer happiness through service delivery and cross-sell.

Skills

RPA

AI-powered automation

Process improvement

Leadership

Governance and compliance

Client relationship management

Job description

Service Delivery Leader - F&A - AP**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sellEnsure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherenceReview the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable processYou should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099,DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI,Run operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill.Be responsible for NPS and experience of clients and internal stake holdersRespond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibilityDemonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agendaImplement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.Ability to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienctCollaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accountsDevelop a strategy for winning and transitioning new deals while running and growing the existing relationshipsBe responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitabilityOwn the way in implementing new technologies in operations and display a strong executive presence