Service Delivery Leader- F&A

Genpact; Hyderabad; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Genpact is a global technology-led operations and AI-powered services leader. We work with enterprise clients to transform finance and accounting operations, leveraging advanced analytics and AI to drive efficiency and growth.

The role of Service Delivery Leader (Finance & Accounts Operations) focuses on leading operations, driving analytics and AI-enabled processes, and expanding client engagements across OTC, PTP, RTR, and FP&A with a transformational mindset.

Qualifications

• Bachelors/Masters level degrees in finance, accounting, commerce or economics.
• Strong process improvement and project management skills.
• Experience with client relationships and business transformation initiatives.

Responsibilities

• Lead Operations & Transformation and drive Analytics/Gen AI in processes.
• Lead service delivery for F&A business teams and build client relationships.
• Negotiate contracts, manage risks, and ensure revenue assurance.
• Lead strategic projects within client supply chain functions.

Skills

Lean Six Sigma

Client Relations

Project Management

Education

Bachelors in Accounting

Bachelors in Commerce

Bachelors in Economics

Bachelors in Finance

Masters in Finance

Job description

At Genpact, we don’t just adapt to change—we’re driving it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions — we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Service Delivery Leader (Finance & Accounts Operations)

• In this role, you are responsible to Lead Operations & Transformation and ability to drive Analytics/Gen AI in the process and manage the existing BAU accounts.

Responsibilities

• Actively engage with clients to understand requirements and expectations to deliver innovative industry-leading solutions. Some of these solutions would be cross-functional impacting clients across OTC, PTP, RTR, FP&A.
• Lead service delivery for F&A Business teams and build client relationships
• Experience in negotiating, handling business processes, and led services contracts and schedules, either on the buy-side or sell-side. Managing and mitigating contract risks and obligations, requests, and revenue assurance.
• Lead the implementation of strategic projects within the client’s supply chain functions
• Be responsible for new business development in the region while adhering to local laws and practices
• Bring in perspectives of Advanced Technologies — Robotics, M/c learning, Cognitive Computing, Natural Language Processing, Analytics, etc. to improve the transformation opportunity for existing / new clients to bring industry knowledge, outstanding capabilities, innovation, and groundbreaking technology to our clients.
• This role will require the incumbent to be very ambitious, consultative, and well-networked with multiple functional teams in the organization. You will be encouraged to be passionate about the industry’s realities and pain points and know how to seek these using technology, domain, and process expertise.
• Own cascading and driving all operations modernization initiatives
• Identify and run value share and revenue assurance programs
• Problem-solving through the right combination of digital and process interventions
• Execute projects including large scale hackathons and digital interventions
• Collaborate extensively internally to define and deliver our key projects
• Interact with senior-level leadership from Sales, Global Operations leaders, Solutioning teams, and functional teams to drive the common agenda

• Education : Bachelors in Accounting, Bachelors in Commerce, Bachelors in Economics, Bachelors in Finance, Masters in Finance
• Time Type : Full time
• Skills : Lean Six Sigma (LSS), Client Relations, Project Management
• Remote type : Hybrid
• Client specific requirement :
• Shift : Any

• Be a transformation leader — Work at the cutting edge of AI, automation, and digital innovation
• Make an impact — Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best — Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture — Our courage, curiosity, and incisiveness — built on a foundation of integrity and inclusion — allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.