Service Delivery Engineer - Offer Optimization and Revenue Management

sabre

Bengaluru

On-site

INR 1,500,000 - 2,500,000

Full time

3 days ago

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Job summary

Sabre is seeking a delivery professional in Bengaluru to contribute to Offer optimization, dynamic pricing, and revenue management initiatives for airlines. You will lead end-to-end lifecycle activities, train analysts, and collaborate with OR teams to refine models and ensure successful adoption of RM and pricing solutions.

The role requires strong data analytics, experience with RM and pricing models, and willingness to travel 20-30%.

Qualifications

Airline Offer Order Ecosystem understanding.
Experience in Revenue Management, pricing models for airlines using LegSeg or O&D RM solutions.
Strong data analytical skills.
Experience with Dynamic Pricing, Offer Optimization & RM applications.
Proficiency in SQL and NoSQL databases.
Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus).
Bachelor's degree or equivalent technical experience.
Willingness to travel 20-30%.
Excellent English communication, additional languages a plus.

Responsibilities

Lead end-to-end solution implementation lifecycle from kickoff to customer care.
Train airline analysts on the application's UI and drive solution adoption.
Collaborate with Operations Research teams to deploy/finetune pricing models.
Attend onsite customer meetings as SME and translate business needs.
Mentor new business analysts on the solution and processes.
Contribute to RFPs and define Work Orders and costs of implementations.
Lead data gathering and validation during implementation and delivery.
Coordinate with project managers and developers to meet client expectations.
Resolve maintenance issues post go-live.

Skills

Data analysis

Revenue management

Dynamic pricing

Offer optimization

SQL

NoSQL

Airline domain knowledge

Communication skills

Education

Bachelor's degree or equivalent

Tools

SQL Developer

Compass/Studio 3T

R or Python

VBA

MongoDB

Google BigQuery

UNIX

Windows

C++

Java

Job description

Sabre Offer Optimization & Revenue Management Delivery members are part of a techno-functional team specialized in implementing and delivering Offer optimization, Dynamic Pricing and Revenue management solutions for various airlines. Delivery member is acknowledged as a Subject Matter Expert (SME) on these Solutions, Models, Data Analysis elements and business practices of Offer Optimization.

Responsibilities:

Will be involved in end to solution implementation life cycle starting from Project Kick Off, Business Process Assessment (BPA) through transition to customer care.
Will develop a thorough understanding of the application's user interface, from both functional and business process standpoint, to train airline analysts and help in solution adoption into customer's business processes.
Will understand the modelling involved in the Dynamic Pricing and Offer Optimizations Products and work with Operations Research teams to deploy/finetune the models for better delivery of the solutions to Airlines.
Will attend onsite customer meetings as a Subject Matter Expert (SME) when required and support the project team in understanding customer's business processes and requirements.
Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance Revenue Optimization & Dynamic Pricing solutions
Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests post cutover.
Will lead the data gathering process prior to solution implementation phase.
Will lead data validation checks in the context of Revenue Optimization & Dynamic Pricing solutions at all stages of solution implementation and delivery
Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs
Demonstrates effective teamwork skills.
Operates under general direction with minimal oversight
Ensures that approved methods, processes, and tools are consistently used.
Shall mentor/train new business analysts on the solution and processes.
Will contribute to RFP's and Sale's operations in defining Work Orders and relative costs of implementations.

Required Experience / Skills:

Airline Offer Order Ecosystem understanding or relevant similar experience
Airline Offer Optimization and Management knowledge and experience
3+ years' experience working in Revenue Management, Pricing models for an airline using LegSeg or O&D revenue management solutions, or similar experience
Strong Data Analytical skills
Ability to apply modelling and analytical skills to real world travel problems demonstrated
Have experience with Dynamic Pricing, Competitive Benchmarking, Offer Optimization & Revenue Management applications.
Experimentation Framework Design & understanding model outputs for airline business use cases
Pricing and RM Models exposure
Good understanding of database concepts and working knowledge of SQL & NoSQL databases
Experience with one of the travel distribution/reservation systems (Sabre, Galileo, Amadeus)
Bachelor's degree or equivalent technical experience strongly desired.
Must be organized and be able to multi-task and work in all areas as needed.
Prior experience/knowledge on Forecasting and Optimization techniques is an advantage.
Proficient English written and oral communication skills. Command of a second language is an advantage
Identify problems and be able to determine when appropriate escalation is required
Must be willing to travel 20-30% of the time

Preferred Technical Skills