Service Delivery Director

Fujitsu Careers; Dadri; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Fujitsu seeks a Country Lead – Cloud Native Applications Capability in India to define and scale a high-impact cloud native applications capability aligned to global priorities. This senior enterprise leader owns end-to-end strategy, financial performance, and the transformation agenda for Cloud Native and Enterprise Applications.

The role drives market differentiation through capability building, AI-led innovation, and strategic growth partnerships while bridging business strategy, technology

Qualifications

• 20+ years of experience in enterprise application services.
• Proven track record of owning and managing large global capabilities (400+ workforce).
• Experience driving growth, transformation, and financial outcomes; exposure to ERP ecosystems; multi-platform awareness.

Responsibilities

• Define and execute the global strategy for Cloud Native Applications capability, aligned to enterprise growth priorities.
• Own end-to-end P&L performance, investment priorities, and governance to drive profitable growth.
• Lead AI-driven transformation of application delivery and define the Cloud Native Applications CoE strategy.
• Establish governance frameworks and provide executive oversight on critical programs with focus on risk mitigation and value realization.

Skills

Enterprise leadership

P&L ownership

AI-led transformation

Governance

Job description

Location Flexibility: Multiple Locations in Country

Posting Start Date: 8/27/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Country Lead – Cloud Native Applications Capability

Location: India

Role Overview

The Country Lead – Cloud Native Applications Capability is a senior enterprise leader responsible for defining and scaling a high-impact, future-ready cloud native applications capability aligned to global business priorities.

The role owns the end-to-end strategy, financial performance, and transformation agenda for Cloud Native and Enterprise Applications. Beyond delivery, this leader drives market differentiation through capability building, AI-led innovation, and strategic growth partnerships.

This position acts as a bridge between business strategy, technology transformation, and execution excellence, ensuring the capability delivers sustainable growth, competitive advantage, and measurable business outcomes.

The role is expected to translate portfolio priorities and strategic plans into measurable business outcomes by driving modernization, digital transformation, and operational excellence across global delivery teams.

The leader will play a pivotal role in strengthening client relationships, embedding generative AI and application modernization into delivery models, and ensuring strong governance to deliver sustainable value and scalable growth.

Key Responsibilities

1. Capability Strategy & Portfolio Leadership

• Define and execute the global strategy for Cloud Native Applications capability, aligned to enterprise growth priorities.
• Drive differentiated positioning in Oracle, Microsoft, Salesforce and other platforms (Workday, Maximo, Glovia OM).
• Drive capability maturity, standardization, and scalability.

2. Business & Financial Leadership (P&L Ownership)

• Own end-to-end P&L performance, including revenue growth, margin expansion, and cost optimization.
• Define investment priorities, and productivity levers to drive profitable growth.
• Lead financial governance through proactive risk management and margin protection strategies.
• Act as a solution approver from Capability line reviewing solution and commercial outcomes.
• Build and strengthen senior-level relationships across key accounts and global stakeholders.
• Identify and drive new growth avenues across geographies, and emerging technologies.
• Represent the capability in forums, client discussions, and leadership reviews.

4. Transformation, AI & Innovation Leadership

• Lead AI-driven transformation of application delivery, embedding GenAI, automation, and predictive analytics at scale.
• Define and operationalize the Cloud Native Applications CoE strategy as a hub for innovation and best practices.
• Drive creation of reusable assets, accelerators, and IP, improving competitiveness and speed-to-market.
• Champion continuous innovation through pilots and emerging technology adoption.
• Define capability roadmap for skills evolution (AI, consulting-led delivery).
• Develop a leadership pipeline and succession strategy to support long-term growth.
• Foster a high-performance, innovation-driven, and customer-centric culture.

6. Governance & Delivery Assurance

• Establish governance frameworks ensuring high-quality delivery outcomes.
• Provide executive oversight on critical programs and escalations, with a focus on risk mitigation and value realization.
• Ensure adherence to security, compliance, contractual, and regulatory standards.
• Drive continuous improvement in delivery excellence through KPIs and performance insights.

Required Experience & Qualifications

Experience

• 20+ years of experience preferably in enterprise application services
• Proven track record of owning and managing large global capabilities (400+ workforce).
• Strong experience in driving business growth, transformation, and financial outcomes.
• Preferred exposure to ERP ecosystems, with multi-platform awareness.
• Experience across consulting, transformation, and managed services models.

Leadership & Business Competencies

• Enterprise Capability Strategy & Growth Leadership
• P&L Ownership & Commercial Acumen
• AI-Led Transformation & Innovation Leadership
• Governance for Business Outcomes (vs operational control)

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.