Senior Technical Consultant

Fujitsu; Pune District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Fujitsu in Pune seeks an accomplished ServiceNow Lead/Delivery Architect to drive end-to-end implementations and client engagements. You will oversee architecture, development, and integration efforts while ensuring quality, timelines, and budget compliance.

The role demands deep expertise in ITSM/ITOM and strong stakeholder communication, with opportunities to mentor teams and deliver high-impact digital transformation.

Qualifications

• 8+ years in IT service management or ServiceNow delivery.
• 5+ years hands-on ServiceNow configuration and customization across multiple modules.
• Proven track record leading complete implementations independently from scoping through go-live.
• Strong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrations.
• Direct experience managing client relationships, conducting workshops, and communicating technical concepts to non-technical stakeholders.
• Demonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunities.
• ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly preferred.

Responsibilities

• Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation support.
• Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability.
• Make independent technical and architectural decisions aligned with client requirements and best practices.
• Execute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required).
• Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparently.
• Conduct requirements analysis, design reviews, and technical workshops directly with client stakeholders.
• Build and maintain client relationships; demonstrate commercial acumen and business-focused thinking.
• Design and implement ServiceNow solutions using best practices and platform capabilities.
• Perform hands‑on configuration, customization, and development as needed to ensure quality outcomes.
• Ensure code quality, adherence to standards, and comprehensive testing throughout implementation.
• Drive process optimization and value realization for the client.
• Lead and mentor consulting team members; provide technical guidance and capability building.
• Conduct knowledge transfer and ensure team development aligned with delivery outcomes.

Skills

ServiceNow architecture

Workflows

Scripting (JavaScript)

Integrations

Client relationship management

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HR

APIs development

Job description

Job Location: Pune

Location Flexibility: Multiple Locations in Country

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

incident management, change management, CMDB, ITSM, ITOM, custom development, integrations

Key Responsibilities

Leadership & Delivery

• Lead full-lifecycle ServiceNow implementations from discovery through go‑live and post-implementation support
• Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability
• Make independent technical and architectural decisions aligned with client requirements and best practices
• Execute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required)

Stakeholder & Client Management

• Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparently
• Conduct requirements analysis, design reviews, and technical workshops directly with client stakeholders
• Build and maintain client relationships; demonstrate commercial acumen and business-focused thinking

Technical Delivery & Hands-On Work

• Design and implement ServiceNow solutions using best practices and platform capabilities
• Perform hands‑on configuration, customization, and development as needed to ensure quality outcomes
• Ensure code quality, adherence to standards, and comprehensive testing throughout implementation
• Drive process optimization and value realization for the client

Team & Knowledge Leadership

• Lead and mentor consulting team members; provide technical guidance and capability building
• Conduct knowledge transfer and ensure team development aligned with delivery outcomes

Required Qualifications & Experience

• 8+ years of professional experience in IT service management, ServiceNow implementations, or related enterprise software delivery
• 5+ years of hands‑on ServiceNow configuration, development, and customization across multiple modules
• Proven track record leading complete implementations independently from scoping through go‑live
• Strong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrations
• Direct experience managing client relationships, conducting workshops, and communicating technical concepts to non‑technical stakeholders
• Demonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunities
• ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly preferred

Core Competencies

Technical Expertise

• Deep ServiceNow platform knowledge; ability to architect and build complex solutions with minimal guidance
• Database design, systems integration, API development, and troubleshooting complex technical issues

Communication & Stakeholder Management

• Excellent written and verbal communication in English; ability to communicate clearly with executives, technical teams, and end-users
• Stakeholder management: building trust, managing expectations, and resolving conflicts professionally
• Presentation and facilitation skills; comfort leading technical and business discussions

Problem-Solving & Delivery

• Strong analytical and problem‑solving capability; ability to work through ambiguous requirements
• Project leadership: disciplined approach to planning, risk management, and delivery accountability
• Quality focus: attention to detail, testing rigor, and commitment to best practices

Leadership & Mentoring

• Team leadership: ability to motivate, develop, and hold team members accountable
• Mentoring mindset; commitment to developing capability in others

Preferred Qualifications

• Experience with multiple ServiceNow modules (ITSM, ITOM, HR, Procurement, Governance)
• Background in offshore delivery or distributed team leadership
• Experience with implementation methodology frameworks (Agile, Waterfall, Hybrid)
• Track record in capturing and delivering commercial value; experience in presales or opportunity scoping
• Background in ITSM or IT governance; ITIL certification a plus

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.