Service Coordinator

Keka Technologies Private Limited; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Keka Technologies Private Limited is seeking a service coordinator to handle customer queries related to solar systems and service requirements. You will coordinate with the technical team to provide resolutions and manage service tickets, ensuring timely follow-ups and scheduling with service engineers and customers.

The role focuses on customer handling, coordination, and problem resolution, with emphasis on effective communication and organized ticket management in the renewable energy space.

Qualifications

• Electrical background preferred.
• Experience in renewable energy/solar industry preferred.
• Good communication and customer-handling skills.
• Strong coordination, follow-up, and problem-solving abilities.
• Basic knowledge of MS Excel and service/ticketing systems preferred.

Responsibilities

• Handle customer queries related to solar systems and service requirements.
• Understand customer concerns and provide resolutions or coordinate with the technical team.
• Raise and manage service tickets for customer queries and complaints.
• Schedule service appointments and coordinate with service engineers and customers.
• Maintain regular follow-ups to ensure timely resolution of service requests.

Skills

Customer service

Coordination

Problem-solving

Education

Electrical background

Tools

MS Excel

Service/ticketing systems

Job description

Handle customer queries related to solar systems and service requirements.

Understand customer concerns and provide appropriate resolutions or coordinate with the technical team.

Raise and manage service tickets for customer queries and complaints.

Schedule service appointments and coordinate with service engineers and customers.

Maintain regular follow-ups to ensure timely resolution of service requests.

Requirements:

Electrical educational background is preferred.

Experience in the renewable energy/solar industry is preferred.

Good communication and customer-handling skills.

Strong coordination, follow-up, and problem-solving abilities.

Basic knowledge of MS Excel and service/ticketing systems is preferred