Service Branch Manager

CSB Bank; Chennai; On-site; INR 1,100,000 - 1,600,000; Full time

Job summary

CSB Bank in Chennai seeks an experienced Manager - Service Branch to oversee branch operations, ensure regulatory compliance, and manage vendor coordination. The role emphasizes achieving TATs, auditing controls, and robust MIS reporting to senior management.

The candidate should have 7–10 years of experience in branch operations with Graduation or Post-Graduation in any specialization. The position involves team leadership, onboarding of new staff, and ensuring smooth service delivery at the

Qualifications

• Graduation or Post-Graduation in any specialization.
• Experience: 7–10 years in branch operations or equivalent.

Responsibilities

• Oversee branch operations and ensure adherence to operational TATs.
• Ensure regulatory guidelines and internal controls are followed.
• Manage settlements, returns processing, and account reconciliation.
• Monitor mandates and coordinate with vendors and stakeholders.
• Interact with NPCI and correspondent banks; support audits and compliance.
• Prepare MIS reports for senior management and branches.
• Lead BCP operations and respond to audit queries.
• Mentor and onboard new joinees; drive process improvements.
• Publish regular MIS to management and internal stakeholders.

Education

Graduation/Post-Graduation (Any specialization)

Job description

Manager - Service Branch| Chennai

The Manager - Service Branch is responsible for overseeing branch operations, ensuring adherence to operational TATs, regulatory guidelines and internal controls. The role manages settlement and return processing, reconciliation, mandate monitoring, vendor and stakeholder coordination, NPCI and correspondent bank interactions, audit and compliance activities, MIS reporting and team management to ensure seamless and efficient service delivery. Responsible for adhering to the operational TAT guidelines and norms. Team Management - Evaluating team member responsibilities and conducting training & meeting to smooth flow of process and updates. External communication - Vendors, NPCI, RBI & Corresponding Banks co-ordination. Reconciliation of GL accounts. Publishing various MIS to senior management & branches. Conducting BCP Operations. Handling audit & audit queries. Fortnightly inspection to ensure compliance. Mentoring and on boarding of new joinee. Compliant management. Analyzing and monitoring workflow to identify risk factors and erradication of frauds.

Experience: 7 - 10 years Qualification: Graduation/ Post‑Graduation (Any specialization) Experience Level Mid Level