Service Analyst

PerkinElmer; Maharashtra; On-site; INR 500,000 - 750,000; Full time

Job summary

PerkinElmer is seeking a data operations professional in Maharashtra to drive monthly business reviews, executive support, and KPI tracking for Service Sales and Consumables. You will develop data-driven insights, support leadership reviews, and maintain standardized datasets for accurate reporting.

The role requires 2–4 years of analytics/operations experience, proficiency with Power BI and Excel, and familiarity with ServiceMax or Salesforce.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• 2–4 years of experience in data analytics, business operations, or service reporting.
• Experience working with cross-functional and international teams is an advantage.

Responsibilities

• Monthly Business Review (MBR) reports for Service Sales and Consumables.
• Consolidate data, highlight insights, and share summary notes with stakeholders.
• Provide data for leadership reviews, Huddle files, and key CE meetings.
• Develop and maintain monthly tracker for field engineers (KPIs, productivity, visits).
• Deliver inputs to the Bowler dashboard for CE functions and KPI tracking.
• Maintain SGRI 3 C 4 datasets and standardize data sources for reporting.
• Participate in weekly CE business reviews on revenue, forecasting, and service performance.
• Prepare ad-hoc reports and insights for CE leadership.
• Track Service Sales planner and ensure alignment with targets.
• Extract data from ServiceMax or similar systems; analyze for insights.
• Attend Customer Enablement calls; minutes and action follow-ups.

Skills

Analytical skills

Problem-solving

Stakeholder management

Cross-functional teamwork

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Power BI

Microsoft Excel

ServiceMax

Salesforce

Job description

Key Responsibilities

1. Monthly Business Review (MBR) Preparation

• Compile and prepare MBR reports for Service Sales and Consumables.
• Consolidate data, highlight key insights, and share summary notes with relevant stakeholders.

2. Leadership Support

• Provide accurate and timely data for leadership reviews, Huddle files, and key
• Service/Consumables meetings.
• Support CE leaders with data-driven insights and follow-up actions.

3. Engineer Performance Tracking

• Develop and maintain a monthly tracker for field engineers covering KPIs, productivity, and scheduled visits.
• Monitor and report performance metrics to identify improvement areas.

4. Bowler Chart Reporting

• Deliver timely inputs to the EMEAI Bowler dashboard for Customer Enablement (CE) functions.
• Support visual performance reporting and KPI compliance tracking.

5. Data Management

• Maintain and update SGRI 3 C 4 datasets and ensure data accuracy for reporting and analysis.
• Standardize data sources to enable consistent business reporting.

6. Business Reviews

• Participate in weekly CE business review discussions on revenue, forecasting, and service performance.
• Support with pre-review analytics and follow-up documentation.

7. Executive Support

• Prepare ad-hoc reports, business insights, and presentation inputs as required by CE leadership.

8. Sales Planning

• Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.

9. Analytics s Insights

• Extract data from ServiceMax or similar systems for Service and CE functions.
• Analyse multi-dimensional business data and provide insights to improve operational efficiency and profitability.

10. Meeting Support

• Attend Customer Enablement calls, record discussions, and circulate accurate minutes of meetings (MOM).
• Track open action items and follow up with responsible owners.

11. Vendor Management Support

• Assist in completing vendor questionnaires, compliance forms, and supporting documentation for Service operations.

Basic Qualifications

Bachelor's degree in Business, Engineering, or a related field.

• 2-4 years of experience in data analytics, business operations, or service reporting roles.
• Experience in working with cross-functional and international teams is an advantage.

Preferred Characteristics

• Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
• Attention to detail with strong data accuracy and reporting capabilities.
• Effective communication and stakeholder management skills.