Senior Service Advisor

Talent21; Mumbai Suburban; On-site; INR 450,000 - 750,000; Full time

Job summary

Talent21 seeks an experienced service advisor/engineer to bridge customers with workshop teams in Mumbai. You will communicate service requirements, educate customers on maintenance schedules, and coordinate with engineers for timely solutions.

The role demands 3–10 years in authorized luxury dealerships and strong English communication, with a polished, customer-facing presence. You will ensure quality checks and proper documentation for all service activities.

Qualifications

• Educational background as stated: 3 years full-time Diploma, 3 years B. Voc. in automobile or 4 years Bachelors in Mechanical/Automobile Engineering.
• Minimum 3 years to 10 years of experience in a service advisor or service engineer role from authorized luxury dealerships.
• Age 25 to 35 (Unmarried).
• Excellent verbal and written communication in English with presentational skills.
• Proactive, customer-facing with polished appearance.

Responsibilities

• Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
• Communicate with customers and vendors to understand service requirements and provide solutions.
• Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
• Educate customers on maintenance schedules, warranty details, and service options.
• Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance and repairs.
• Interpret manuals, bulletins, and diagnostic procedures to resolve issues.
• Coordinate with service engineers and technicians for timely resolution of problems.
• Go for test drive with technician before work and with customer at delivery time.
• Maintain records of service requests, repairs, and parts used; suggest repairs when needed.
• Generate reports on service activities and interactions to track trends.
• Prepare service quotations and invoices in AutoRox as required.
• Stay updated on automotive technologies and repair techniques.
• Ensure compliance with manufacturer standards, service protocols, and safety regulations.
• Conduct quality checks on repaired vehicles.
• Monitor and manage inventory levels of spare parts and consumables.
• Collaborate with cross-functional teams including engineering to improve service delivery.

Skills

Communication

Technical skills

Diagnostic tools

Customer service

Team collaboration

Education

Diploma/BVoc in automobile

Bachelors in Mechanical/Automobile

Tools

Computerized diagnostic software

Job description

Responsibilities:

1. Customer Interaction:

• Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
• Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
• Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
• Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

• Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
• Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
• Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
• Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

• Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.
• Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
• Prepare service quotations, invoices, and other documentation on AutoRox as required.

4. Training and Development:

• Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

• Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
• Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

• Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
• Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

• Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
• Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

Educational Background (Mandatory): 3 years of full time Diploma, 3 years of B. Voc. course in automobile or 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute

Minimum experience: Minimum 3 years to maximum 10 years of work experience in a service advisor or service engineer role from following Authorized luxury dealerships Audi, BMW, Mercedes, Jaguar Land Rover, Lexus, Porsche, Maserati, Bentley, Rolls-Royce, Mc-Laren, Volvo

Age: Between 25 to 35 (Unmarried)

Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.

Personality: Good looking, confident, neat, well-groomed, Height 5.8 Feet tall, polished and customer-appropriate appearance

Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.