Service Advisor

LetzRyd; Bengaluru; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

LetzRyd in Bengaluru seeks a Bodyshop Service Advisor – Insurance Claims to manage end-to-end accident repairs and insurance claims. You will coordinate with customers, insurers, surveyors and workshop teams to secure approvals and timely deliveries.

Required 2–5 years in an automobile bodyshop, knowledge of motor insurance policies, and experience with DMS/Excel. Strong communication and multi-tasking skills are essential for this role.

Qualificações

• 2–5 years of experience in an automobile bodyshop, preferably as a Service Advisor or Insurance Claims Coordinator.
• Knowledge of motor insurance policies, cashless claims, IDV, depreciation, deductibles and surveyor procedures.
• Understanding of vehicle body repairs, denting, painting, spare parts and repair estimates.
• Experience with DMS/workshop management software and MS Excel.
• Good communication and coordination skills.

Responsabilidades

• Handle vehicle reception, inspection, documentation, photography and job card creation.
• Coordinate end-to-end motor insurance claims, including claim registration, documentation and surveyor approvals.
• Prepare accurate repair estimates covering labour, spare parts, painting and consumables.
• Coordinate with insurance companies, surveyors and TPAs for approvals and claim settlements.
• Work closely with the parts and workshop teams to ensure timely availability of spares and adherence to repair timelines.
• Monitor repair progress, ensure quality checks and maintain committed turnaround time (TAT).
• Prepare final invoices, coordinate claim submissions and ensure proper vehicle delivery.
• Maintain daily claim trackers and prepare weekly/monthly reports on claim status, repair TAT, revenue and customer satisfaction.
• Ensure customer satisfaction, proper documentation and compliance with insurance and workshop procedures.

Conhecimentos

Customer Relationship Management

Insurance Claim Processing

Bodyshop Operations

Repair Estimation

Surveyor Coordination

TAT Management

Workshop Coordination

Billing & Documentation

Formação académica

Diploma in Automobile/Mechanical Engineering

Graduate with relevant experience

Ferramentas

DMS/Workshop Management Software

MS Excel

Descrição da oferta de emprego

Job Title : Bodyshop Service Advisor – Insurance Claims

Experience: 2–5 Years

Employment Type: Full-Time

Qualification: Diploma in Automobile/Mechanical Engineering or Graduate with relevant experience.

About the Role

Job Title : Bodyshop Service Advisor – Insurance Claims

Role: Bodyshop Service Advisor

Experience: 2–5 Years

Employment Type: Full-Time

Qualification: Diploma in Automobile/Mechanical Engineering or Graduate with relevant experience.

We are looking for a proactive and customer-focused Bodyshop Service Advisor to manage end-to-end accident repair jobs and insurance claims. The role involves coordinating between customers, insurance companies, surveyors and workshop teams to ensure timely approvals, quality repairs and smooth vehicle delivery.

Key Responsibilities

• Handle vehicle reception, inspection, documentation, photography and job card creation.
• Coordinate end-to-end motor insurance claims, including claim registration, documentation and surveyor approvals.
• Prepare accurate repair estimates covering labour, spare parts, painting and consumables.
• Coordinate with insurance companies, surveyors and TPAs for approvals and claim settlements.
• Work closely with the parts and workshop teams to ensure timely availability of spares and adherence to repair timelines.
• Monitor repair progress, ensure quality checks and maintain committed turnaround time (TAT).
• Prepare final invoices, coordinate claim submissions and ensure proper vehicle delivery.
• Maintain daily claim trackers and prepare weekly/monthly reports on claim status, repair TAT, revenue and customer satisfaction.
• Ensure customer satisfaction, proper documentation and compliance with insurance and workshop procedures.

Required Qualifications & Experience

• 2–5 years of experience in an automobile bodyshop, preferably as a Service Advisor or Insurance Claims Coordinator.
• Knowledge of motor insurance policies, cashless claims, IDV, depreciation, deductibles and surveyor procedures.
• Understanding of vehicle body repairs, denting, painting, spare parts and repair estimates.
• Experience with DMS/workshop management software and MS Excel.
• Good communication and coordination skills.
• Ability to manage multiple repair jobs and work within strict timelines.
• Proficiency in English, Kannada and Hindi is preferred.

Key Skills

Customer Relationship Management | Insurance Claim Processing | Bodyshop Operations | Repair Estimation | Surveyor Coordination | TAT Management | Workshop Coordination | Billing & Documentation