Service Account Operation - Noida - Sales Operation

Paytm Payments Services; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Paytm Payments Services is seeking a Service Account Operations professional to be the backbone of the merchant lifecycle. You will manage backend onboarding, troubleshooting, and ongoing service excellence to ensure zero downtime for merchant partners.

Collaborate with KAMs, Product, and Tech teams to resolve complex merchant queries, monitor payment services, and assist with reconciliation and payouts. Strong knowledge of Excel and RBI KYC/AML rules is preferred.

Qualifications

• Bachelor’s degree in B.Tech, BBA, or B.Com preferred.
• MS Excel (VLOOKUP, Pivot Tables) data analysis proficiency required.
• Understanding of Fintech, payment gateways, UPI, QR codes, RBI regulations (KYC/AML).

Responsibilities

• Onboard service accounts end-to-end (QR/EDC) ensuring KYC/AML RBI compliance.
• Coordinate with KAMs, Product and Tech to resolve merchant queries and bugs within defined TAT.
• Monitor payment services health (QR codes, EDC, Soundbox) and manage proactive alerts.
• Assist finance with merchant reconciliation and timely payouts.
• Create and update SOPs to improve team efficiency and service quality.

Skills

MS Excel

Fintech knowledge

Education

Bachelor's degree (B.Tech, BBA, or B.Com)

Job description

Job Summary

As a Service Account Operations professional, you will be the backbone of the

merchant lifecycle at Paytm. You will manage the backend operations for high-value

service accounts, ensuring seamless onboarding, technical troubleshooting, and

ongoing service excellence. Your goal is to bridge the gap between business

development and technical resolution to ensure zero downtime for our merchant

partners.

Key Responsibilities

• Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory documentation is compliant with RBI guidelines.
• Stakeholder Coordination: Work closely with Key Account Managers (KAMs), Product, and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time).
• Service Monitoring: Monitor the health of payment services (Qr Codes, Edc Machine, Soundbox) and proactive alert management for service downtimes or high failure rates.
• Reconciliation & Payouts: Assist the finance team in merchant reconciliation, ensuring that settlements are accurate and payouts are processed on time.
• SOP Maintenance: Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.

Required Skills & Qualifications

• Education: Bachelor’s degree (B.Tech, BBA, or B.Com preferred).
• Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis.
• Industry Knowledge: Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).