Service Account Manager – Healthcare & Customer Experience

National Council of Training Academy (NCTA); Gurugram District, Khordha; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Philips is seeking a Service Account Manager to manage healthcare client relationships and improve customer experience across multiple regions. The role is based in Gurugram with regional coverage including Bihar, Jharkhand, Chhattisgarh and Odisha.

You will work with marketing, service and supply chain teams to deliver high-quality customer solutions, drive revenue growth, and oversee enterprise accounts while maintaining strong business relationships.

Qualifications

• Bachelor’s degree in IT, Engineering, or related field required.
• 5+ years of experience in account management, service delivery or customer success.
• Healthcare/medical technology sector experience preferred.

Responsibilities

• Manage enterprise healthcare client relationships and drive service growth.
• Coordinate with marketing, service and supply chain teams to deliver customer solutions.
• Develop annual account plans and ensure contract renewals and customer engagement.

Skills

Account management

Customer success

Service delivery

Client relationships

Enterprise accounts

Education

Bachelor's degree in IT or Engineering

Job description

Service Account Manager – Healthcare & Customer Experience

07 May

Job Details

Organisation Philips Department Sales & Business Development Job Type - Employment Type - Location Gurugram / Bhubaneswar Vacancies 1 Application Last Date -

Philips is hiring a Service Account Manager to manage healthcare client relationships, improve customer experience, drive service growth, and handle enterprise accounts across multiple regions.

Full Job Details:

Philips is looking for an experienced Service Account Manager to manage and strengthen long-term client relationships in the healthcare and medical technology sector. The role is based in Gurugram with operational responsibility across Bihar, Jharkhand, Chhattisgarh, and Odisha, including Bhubaneswar.

The candidate will work closely with marketing, service, and supply chain teams to deliver high-quality customer solutions and improve client satisfaction. Responsibilities include developing annual account plans, managing enterprise accounts, ensuring contract renewals, driving customer engagement, and supporting revenue growth initiatives.

The role also involves analyzing customer feedback, conducting executive briefings, improving operational efficiency, and ensuring compliance with Philips business processes and quality standards. Candidates will oversee customer experience operations, logistics, and service delivery while maintaining strong business relationships.

Applicants should have a bachelor’s degree in IT, Engineering, or a related field with 5+ years of experience in account management, service delivery, or customer success roles. Prior experience in the medical or healthcare industry and managing key enterprise accounts is preferred.

This opportunity is ideal for professionals seeking growth in healthcare account management, customer engagement, and enterprise service operations with a leading global brand like Philips.