SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec

HCL Technologies Limited; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited in Noida, Uttar Pradesh is seeking a Senior Administrator for Veritas NetBackup and Backup Exec to deliver advanced technical support and robust incident resolution. The role emphasizes root cause analysis, knowledge sharing, and maintaining security posture through effective SLAs.

The position offers opportunities to mentor junior analysts, improve operational quality, and contribute to a strong customer-focused support culture at HCLTech.

Qualifications

• Advanced proficiency in Symantec NetBackup and Symantec Backup Exec.
• Solid understanding of EMC Data Domain systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with quality standards and regulatory requirements.

Responsibilities

• Provide advanced technical support by leveraging expertise in NetBackup/Backup Exec to resolve complex incidents and implement solutions.
• Conduct thorough root cause analysis for escalated incidents and communicate findings to stakeholders.
• Engage in knowledge base management and mentor junior analysts to build team capability.
• Resolve complex support tickets within SLAs and collaborate with cross-functional teams to maintain security posture.
• Enhance customer experience by achieving first call resolution and proactively addressing security threats.

Skills

Symantec NetBackup

Backup Exec

EMC Data Domain

Analytical Skills

Communication

Regulatory Compliance

Job description

SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec India Job Description SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec | Noida, Uttar PradeshBengaluru, Karnataka

Job Summary

The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction. The expert knowledge in Symantec NetBackup and Backup Exec, along with a focus on quality standards and regulatory compliance, is essential to ensure seamless operations and security.

Key Responsibilities

• 1. Provide Advanced Technical Support By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec To Resolve Complex Incidents And Implement Solutions To Technical And Security Challenges.
• 2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution And Effective Communication With Stakeholders To Maintain High Operational Standards.
• 3. Engage In Knowledge Base Management By Updating And Documenting Technical Solutions, While Also Training And Mentoring Junior Analysts To Build Team Capability.
• 4. Resolve Complex Support Tickets Efficiently Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Security Posture And Operational Integrity.
• 5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

• 1. Advanced Proficiency In Symantec Netbackup And Symantec Backup Exec
• 2. Solid Understanding Of Emc Data Domain Systems
• 3. Strong Analytical And Problem-Solving Skills
• 4. Excellent Communication And Interpersonal Abilities
• 5. Familiarity With Quality Standards And Regulatory Requirements

Other Requirements

• 1. Optional Certifications: Symantec Certified Specialist (Scs) In Netbackup And Backup Exec, Emc Data Domain Certificatio

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.