Lead Administrator (Support &Operations)

HCL Technologies Limited; Bengaluru; On-site; INR 850,000 - 1,150,000; Full time

Job summary

HCL Technologies Limited in Bellandur, Bengaluru, Karnataka is seeking a Lead Administrator (Support & Operations) to diagnose and resolve complex technical issues impacting business operations, facilitate root cause analysis, and enhance customer feedback for support operations.

The role emphasizes ITIL, security, and data privacy, providing guidance for junior analysts, mentoring, maintaining a knowledge base, and delivering training to new joiners, while continuously improving CSAT through

Qualifications

• Experience in ITIL processes and incident management.
• Understanding of security and data privacy considerations.
• Ability to analyze complex issues and provide documented solutions.

Responsibilities

• Champion ITIL, security and data privacy to minimize risks and maximize satisfaction.
• Support complex incidents, perform root cause analysis, and implement solutions.
• Maintain a knowledge base, mentor junior analysts, and deliver training for freshers.
• Contribute to high CSAT through fast, accurate, and secure resolutions.
• Identify and address potential security vulnerabilities to protect data.

Skills

ITIL

Security

Data privacy

Job description

Lead Administrator (Support &Operations) Lead Administrator (Support &Operations) India Job Description Lead Administrator (Support &Operations) Bellandur, Karnataka

Job Summary

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

• 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
• 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• 3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
• 4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
• 5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.