Senior WPM Migration Specialist

A.P. Moller Maersk; Navi Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

A.P. Moller Maersk is seeking a Customer Implementation Management professional to lead the onboarding of new and additional business, bridging sales and operations to ensure a smooth transition into steady operation.

The role emphasizes ownership of the implementation plan, cross-geography coordination, proactive issue resolution, and the ability to roll off customers after successful completion. You will act as the customer’s center of gravity during implementations, ensuring seamless

Qualifications

• Experience leading customer implementations or similar programs.
• Ability to coordinate across sales, operations, and support functions.
• Strong knowledge of project management principles and methodologies.

Responsibilities

• Lead the end-to-end customer implementation process from sales award to onboarding and stabilizing operations.
• Coordinate across geographies to deliver the implementation plan and resolve issues.
• Act as the customer’s point of contact during the implementation to ensure smooth handoffs.
• Roll off the customer accounts once the implementation phase is completed.

Skills

Project management

Stakeholder communication

Cross-functional collaboration

Leadership

Job description

Customer Implementation Management leads the new customer implementation process bridging sales and operational activities (from sales award to on-boarding to stable operation), to ensure smooth transition of new or additional business into the organization. Acts as the customers' centre of gravity on implementations and issue resolution. Drives the overall implementation project plan across all geographies and ensure delivery of all functions involved. Rolls off customer accounts once the implementation phase is completed.

Responsibilities

• Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results - although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.
• Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
• Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks.
• Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.