Senior Workforce Advisory Consultant

EY; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

EY in Bengaluru seeks a Senior Consultant to support the operation of a Shared Services Center within a Build-Operate-Transfer framework. You will coordinate service delivery, monitor performance, and ensure smooth transitions and stabilization across the SSC lifecycle.

The role emphasizes governance, stakeholder engagement, and continuous improvement, with focus on delivering reliable dashboards, accurate reports, and strong collaboration across client teams and internal functions.

Qualifications

• Bachelor's Degree in Business Administration, Commerce, Finance, Human Resources, Engineering, Operations Management, or related discipline.
• MBA or PGDM from a recognized institution.
• Postgraduate qualification in Management or Operations.

Responsibilities

• Support management of day-to-day SSC operations.
• Monitor service delivery performance against SLAs and KPIs.
• Coordinate governance meetings and reporting.
• Manage stakeholder communications and cross-functional alignment.
• Support migration planning, readiness, and post-transition performance.
• Develop and maintain SOPs and process improvements.

Skills

Project Management

Service Delivery Management

Governance Coordination

Business Analysis

Stakeholder Management

Transition Management

Process Improvement

Risk and Issue Management

Data Analysis and Reporting

Education

Bachelor's Degree in Business Administration, Commerce, Finance, Human Resources, Engineering, Operations Management, or related discipline

MBA or PGDM

Postgraduate qualification in Management or Operations

Tools

Advanced Microsoft Excel

PowerPoint

Power BI

Reporting and Dashboard Development

Process Mapping Tools

Project Planning Tools

Service Management Reporting

Job description

Job Summary

Senior Consultant - National - PAS WKFA-CNS - PC - Workforce Advisory - Bangalore. National comprises sector-agnostic teams working across industries for a well-rounded experience. At EY, People Consulting professionals help clients' in strategically aligning their people agenda with broader business goals. By placing HEMAIL_ADDRESS of the transformation journey, we help organizations drive sustainable change through the power of their workforce. Our approach enables clients to reimagine their future workforce ensuring they have the right talent, with the right skills, in the right roles, at the right cost ultimately turning their people strategy into a competitive advantage.

Responsibilities

Role Overview EY is supporting a global client in establishing and operating a Shared Services Center through a Build-Operate-Transfer model. The Senior Consultant will support the operational management of the SSC by coordinating service delivery activities, monitoring performance, supporting governance forums, managing stakeholder communications, and ensuring successful execution of transition and stabilization activities. The role will work closely with the BOT Service Delivery Lead and client stakeholders to drive operational performance and ensure delivery excellence throughout the SSC lifecycle.

Key Responsibilities Service Delivery Management

• Support management of day-to-day SSC operations.
• Monitor service delivery performance against agreed SLAs and KPIs.
• Track and manage operational risks, issues, and dependencies.
• Coordinate resolution of service delivery challenges.

Governance and Reporting

• Prepare executive reporting and governance materials.
• Maintain operational dashboards and performance reporting.
• Manage action logs, RAID logs, and governance trackers.
• Support monthly, quarterly, and ad hoc governance forums.
• Generate operational insights and performance analysis.

Transition and Migration Support

• Support planning and execution of migration waves.
• Coordinate readiness assessments and go-live activities.
• Monitor transition dependencies and critical milestones.
• Track stabilization activities and post-transition performance.
• Ensure accurate project documentation and reporting.

Stakeholder Management

• Coordinate with client stakeholders, delivery leaders, and project teams.
• Facilitate operational meetings and working sessions.
• Manage communications and follow-up actions.
• Support alignment across cross-functional teams.

Operational Excellence

• Support development and maintenance of standard operating procedures.
• Assist with process documentation and process improvement initiatives.
• Monitor adherence to governance standards and controls.
• Support quality, compliance, and service management activities.

Qualifications Education

• Required: Bachelor's Degree in Business Administration, Commerce, Finance, Human Resources, Engineering, Operations Management, or related discipline.
• Preferred: MBA or PGDM from a recognized institution.
• Preferred: Postgraduate qualification in Management or Operations.

Professional Certifications

• PMP Certification.
• Prince2 Foundation.
• Lean Six Sigma Green Belt.
• ITIL Foundation.
• Agile or Scrum Certification.

Experience

• 5-8 years of relevant professional experience.
• Experience within Shared Services, GCC, BPO, Managed Services, Consulting, or Transformation environments.
• Experience supporting service delivery operations and governance activities.
• Experience preparing executive reports, dashboards, and leadership updates.
• Experience working with cross-functional teams and stakeholders.
• Preferred: SSC or GCC setup experience, PMO or transformation office experience, service management and operational governance experience, and exposure to HR, Finance, Procurement, Customer Operations, or similar shared services functions.

Skills and Competencies Core Skills

• Project Management.
• Service Delivery Management.
• Governance Coordination.
• Business Analysis.
• Stakeholder Management.
• Transition Management.
• Process Improvement.
• Risk and Issue Management.
• Data Analysis and Reporting.

Behavioral Competencies

• Structured problem-solving.
• Strong communication skills.
• Attention to detail.
• Client-centric mindset.
• Collaboration and teamwork.
• Accountability and ownership.
• Organizational effectiveness.
• Adaptability and resilience.

Technical Skills

• Advanced Microsoft Excel.
• PowerPoint.
• Power BI preferred.
• Reporting and Dashboard Development.
• Process Mapping Tools.
• Project Planning Tools.
• Service Management Reporting.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful.