Senior VP – Service Assurance & Governance

CSM Technologies Pvt. Ltd.; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

A leading IT services company is seeking a Senior VP for Service Assurance & Governance with over 20 years of experience in operations management. The role involves owning the operational strategy to align with company goals, ensuring robust client relationship management, and overseeing P&L responsibilities. Candidates should have strong expertise in contract governance and the ability to handle critical escalations effectively. This position offers the opportunity to lead operational excellence initiatives within a dynamic environment.

Qualifications

• 20+ years of experience in operations, delivery, or business management within IT / IT services.
• Proven track record of enterprise-level P&L ownership, including revenue growth and cost control.
• Strong expertise in managing contracts, governance, and risk mitigation.
• Experience handling CXO-level client relationships and critical escalations.

Responsibilities

• Own operations strategy aligning with company vision and growth targets.
• Provide end-to-end P&L ownership for delivery accounts.
• Drive cost governance and validate revenue realization.
• Oversee program governance ensuring predictable outcomes.
• Drive governance of cost, margin, and billable utilization across portfolios; validate billing and revenue realization.
• Oversee program and milestone governance across multiple accounts with predictable delivery and financial outcomes.
• Define and monitor operational KPIs, dashboards, and MIS for the CEO, Board, and leadership team.
• Lead vendor and subcontractor strategy, including sourcing models, commercials, and performance governance.
• Identify and implement company-wide operational excellence initiatives, automation, and best practices.
• Build, mentor, and lead senior operations leadership with strong succession planning.

Skills

P&L ownership

Contract management

Client relationship management

Operations strategy

Commercial governance

Job description

Senior VP – Service Assurance & Governance

Job Description

Experience:20 -22 years

Posted on: 06 Jan 2026

Job Profile

Own operations strategy for the company, ensuring alignment with company vision, growth targets, and profitability goals.

Provide end-to-end P&L ownership for delivery accounts, including revenue growth, cost optimization, and margin improvement.

Govern large and complex client contracts, deal structures, commercial terms, and risk management.

Lead client relationship management and critical escalations, ensuring long-term strategic partnerships.

Drive cost, margin, and billable utilization governance across portfolios, validating billing and revenue realization.

Oversee program and milestone governance across multiple accounts, ensuring predictable delivery and financial outcomes.

Define and monitor operational KPIs, dashboards, and MIS for the CEO, Board, and leadership team.

Lead vendor and subcontractor strategy, including sourcing models, commercials, and performance governance.

Identify and implement company wide operational excellence initiatives, automation, and best practices.

Build, mentor, and lead senior operations leadership, ensuring strong succession planning and organizational maturity.

Candidate Profile

20+ years of relevant experience in operations, delivery, or business management within IT / IT services organizations.

Proven enterprise-level P&L ownership, including revenue growth, cost control, and margin improvement.

Strong expertise in contract management, commercial governance, and risk mitigation.

Extensive experience handling CXO-level client relationships and critical escalations.