Senior Vice President, Operations & Business Excellence

Yooli Australia; Hyderabad; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Yooli Australia is seeking a Senior Vice President of Operations & Business Excellence to oversee daily operations and coordinate with healthcare professionals and internal teams in Hyderabad. This is a senior leadership role requiring strategic planning, process optimization, staff scheduling, and strong cross-functional collaboration across clinical and support functions.

The ideal candidate holds an MBA, has sales and customer service experience, and mandatory exposure to international

Qualifications

• MBA or equivalent business management qualification.
• Experience in sales and customer service.
• Mandatory experience working directly with international clients, particularly Australian, UK, US or other Western clients.
• Excellent written and spoken English.
• Strong organisational, communication and problem-solving skills.
• Ability to manage multiple responsibilities independently.

Responsibilities

• Manage staff rosters, scheduling and daily operations.
• Act as the primary point of contact for healthcare professionals.
• Monitor staff compliance with company policies and procedures.
• Resolve operational issues or delegate them to the appropriate team.
• Coordinate between healthcare professionals, management and support teams.
• Manage enquiries, escalations and operational follow-ups.

Skills

MBA

Sales & Customer Service

International Client Exposure

English Proficiency

Education

MBA or equivalent

Job description

About the Role

The Company is seeking a Senior Vice President of Operations & Business Excellence to oversee daily operations and coordinate with healthcare professionals and internal teams.

Key Responsibilities

• Manage staff rosters, scheduling and daily operations.
• Act as the primary point of contact for healthcare professionals.
• Monitor staff compliance with company policies and procedures.
• Resolve operational issues or delegate them to the appropriate team.
• Coordinate between healthcare professionals, management and support teams.
• Manage enquiries, escalations and operational follow-ups.

Essential Requirements

• MBA or equivalent business management qualification.
• Previous experience in sales and customer service.
• Mandatory experience working directly with international clients, particularly Australian, UK, US or other Western clients.
• Excellent written and spoken English.
• Strong organisational, communication and problem-solving skills.
• Ability to manage multiple responsibilities independently.

Work Arrangement: Full-time, office-based position in Hyderabad.