Senior UX CX Designer - UX Researcher

Optum; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Optum in India is seeking a senior UX Researcher to lead research strategy and execution across enterprise product initiatives. You will plan mixed-method studies, synthesize actionable insights, and advocate for user-centered design with cross-functional teams.

You will conduct in-depth interviews, usability tests, surveys, and explore AI-driven experiences, ensuring ethical practices and alignment with business KPIs.

Qualifications

• Bachelor's or master's degree in computer science, engineering, or a related field.
• 5+ years of experience in UX Research, Human Factors, or related field.
• Demonstrated experience in enterprise or complex software environments.
• Experience influencing product and design decisions through research insights.
• Solid expertise in qualitative and quantitative research methods.
• Familiarity with regulated domains (healthcare, finance, compliance-driven systems).
• Proven ability to independently plan, execute, and synthesize research.
• Proven solid storytelling and communication skills across technical and non-technical audiences.

Responsibilities

• Define and lead research strategy aligned to product priorities and roadmap decisions.
• Identify knowledge gaps and opportunities across complex enterprise workflows.
• Design and execute mixed-method research (qualitative and quantitative).
• Advocate for user-centered thinking across cross-functional teams.
• Conduct a wide range of research methods including interviews, usability testing, surveys.
• Synthesize findings into actionable insights and recommendations for product and design teams.
• Advocate for ethical research practices, privacy, and compliance.

Skills

Systems thinking

Stakeholder influence

Data storytelling

Research ops

Education

Bachelor's or Master's degree in CS/engineering or related field

Tools

Dscout

UserTesting

UserZoom

Maze

Optimal Workshop

Figma

FigJam

Miro

Mural

Job description

Primary Responsibilities:

• Research Strategy and Planning
  • Define and lead research strategies aligned to product priorities and roadmap decisions
  • Identify key knowledge gaps and opportunities across complex enterprise workflows
  • Design and execute mixed-method research (qualitative and quantitative)
  • Advocate for user-centered thinking across cross-functional teams
• User Research Execution
  • Conduct a wide range of research methods, including:
  • In-depth interviews and contextual inquiry
  • Usability testing (moderated and unmoderated)
  • Concept and prototype validation
  • Surveys and quantitative studies
• Synthesize findings into clear insights, themes, and opportunity areas
• Translate insights into actionable recommendations for product and design teams
• Advocate for ethical research practices, privacy, and compliance

Insight Generation and Storytelling

• Deliver compelling research artifacts such as:
  • Research reports and executive summaries
  • Personas and journey maps
  • Experience principles and opportunity frameworks
• Communicate findings effectively to influence product strategy and prioritization
• Connect research insights to business outcomes, KPIs, and UX quality metrics

AI, Data Emerging Research Practices

• Conduct research on AI-driven experiences (e.g., copilots, automation, decision support tools)
• Evaluate trust, explainability, and user adoption of AI systems
• Use AI-assisted tools for synthesis, pattern recognition, and insight generation
• Partner with data teams to triangulate behavioral analytics with user research

Cross-Functional Collaboration

• Partner with Product Managers to define hypotheses and validate product direction
• Collaborate with designers to inform interaction and experience decisions
• Align with engineering and data science to ensure feasibility and measurement
• Mentor designers and junior researchers on research methods and best practices

Operational Excellence ResearchOps

• Contribute to research processes, templates, and standards
• Support participant recruitment strategies and vendor partnerships
• Help scale research practices through reusable frameworks, libraries, and insights repositories

Required Qualifications:

• Bachelor''s or master''s degree in computer science, Engineering, or a related field
• 5+ years of experience in UX Research, Human Factors, or related field
• Demonstrated experience in enterprise or complex software environments
• Experience influencing product and design decisions through research insights
• Solid expertise in qualitative and quantitative research methods
• Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems)
• Proven ability to independently plan, execute, and synthesize research
• Proven solid storytelling and communication skills across technical and non-technical audiences

Core Skills:

• Systems thinking and service design mindset
• Stakeholder influence and facilitation
• Data storytelling and visualization
• Research Ops and scaling research practices

Preferred Qualifications:

• Experience researching AI-powered or data-intensive applications
• Experience supporting design systems with research-backed usability standards
• Experience evaluating trust, transparency, and usability of AI systems
• Experience contributing to research strategy at a program or portfolio level
• Experience working in Agile or PI planning environments
• Background in behavioral science, HCI, cognitive psychology, or related disciplines
• Familiarity with accessibility standards (WCAG) and inclusive research practices

AI-Enabled Research Capabilities:

• Prompting and AI-assisted synthesis (e.g., clustering insights, summarizing interviews)
• Using AI tools for rapid analysis of qualitative data sets
• Evaluating human-AI interaction patterns and feedback loops

Tools Skills (Desired):

• Research Platforms Tools
  • User research platforms: Dscout, UserTesting, UserZoom, Maze, Optimal Workshop
  • Survey tools
• Design Collaboration
  • Figma (Make, FigJam), Miro, Mural for synthesis and workshops