Senior UX Researcher

Lollypop; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Lollypop in Bengaluru is seeking a Senior UX Researcher to lead research efforts for client engagements. This role emphasizes qualitative research methods to ensure insights inform design and business outcomes. Candidates should possess a degree in a relevant field and at least 4 years of hands-on experience, ideally in an agency setting.

The successful applicant will work closely with UX/UI teams, conduct various types of user research, and mentor junior staff. Fluency in regional languages is a plus.

Qualifications

• 4–7+ years of hands-on UX or design research experience, ideally in an agency.
• Graduate or postgraduate degree in Psychology, Cognitive Science, or similar.
• Strong analytical skills with the ability to derive insights from data.

Responsibilities

• Lead end-to-end UX research across client projects.
• Conduct qualitative research including interviews and usability testing.
• Present findings confidently to clients and internal teams.

Skills

Hands-on UX or design research experience

Strong command of qualitative research methods

Analytical and synthesis skills

Excellent verbal and written communication skills

Proficiency with research tools such as Figma and Miro

Education

Graduate or postgraduate degree in relevant field

Tools

Figma

FigJam

Miro

Notion

Dovetail

Job description

Lollypop Design Studio is a global design studio crafting meaningful digital experiences at the intersection of human behavior, business strategy, and technology.

We partner with startups, scale-ups, and enterprises across industries to solve complex challenges through research‑led thinking and thoughtful design execution. Our research practice plays a critical role in shaping product clarity, usability, and long‑term impact.

We’re looking for a Senior UX Researcher who thrives in an agency environment, someone who can balance rigour with speed, insight with action, and collaboration with independence.

Your Mission

As a Senior UX Researcher, you will lead research efforts across client engagements and help teams uncover deep user insights and translate them into confident product decisions.

You will work closely with UX, UI, marketing, and sales teams to ensure research actively shapes design direction and business outcomes, rather than living only in reports.

This is a hands‑on leadership role. You will execute research, guide thinking, and elevate research maturity across projects.

What You’ll Be Doing

Lead end‑to‑end UX research across client projects

Scope research plans based on business goals, timelines, and constraints

Conduct qualitative research including in‑depth interviews, contextual inquiries, field studies, usability testing, and evaluative research

Design and execute remote and in‑person studies, including surveys and mixed‑method research where relevant

Analyse and synthesise complex qualitative data into actionable insights and opportunity areas

Create compelling research outputs such as insight reports, personas, journey maps, frameworks, and client‑ready presentations

Collaborate closely with UX and UI designers to ensure research informs design decisions

Partner with marketing and sales teams to strengthen customer understanding and positioning

Present findings confidently to clients and internal stakeholders

Mentor junior researchers and designers on research thinking and rigour

Must‑Have Skills & Experience

4–7+ years of hands‑on UX or design research experience, ideally in an agency or consulting environment

Graduate or postgraduate degree in Psychology, Cognitive Science, Anthropology, Human Factors, Sociology, HCI, Market Research, or a related field

Strong command of qualitative research methods and the ability to apply them to real‑world product challenges

Proven ability to independently plan, conduct, analyse, and present research studies

Strong analytical and synthesis skills, with the ability to move from raw data to meaningful insights

Proficiency with research and collaboration tools such as Figma, FigJam, Miro, Notion, Dovetail, or similar platforms

Excellent verbal and written communication skills

Comfort working across multiple projects and diverse stakeholder groups

Deep curiosity about user behaviour and the motivations behind decision‑making

Nice‑to‑Have

Experience with early‑stage or zero‑to‑one research

Familiarity with AI‑assisted research workflows or experience researching AI‑enabled products

Exposure to domains such as fintech, healthcare, mobility, SaaS, or consumer tech

Fluency in regional Indian languages: Tamil, Hindi, Telugu, Kannada

Experience mentoring or guiding junior researchers