Senior Usage Billing Specialist

LSEG; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

LSEG, a global financial markets infrastructure and data provider, is hiring for the Bangalore Order and Rights Management team. You will handle order processing, data maintenance, and billing support to ensure timely, accurate service for Refinitiv customers.

Graduates in commerce or accounting with strong data interpretation skills are preferred. SAP/Salesforce familiarity is an advantage. Night shifts required; you will collaborate with global teams to uphold service standards.

Qualifications

• Graduate/post-graduate in commerce or accounting
• Good data interpretation skills
• Knowledge on SAP, Salesforce is an advantage
• Customer centric demeanor
• Ability to prioritize and attention to detail
• High learning agility; able to multi-task
• Excellent written and verbal communication; team player
• Willing to work night shifts

Responsibilities

• Handle the order process for select products including entering orders into specialist systems
• Coordinate with internal customers to ensure orders are fulfilled on time and accurately
• Call out delays to internal groups and maintain defined quality standards
• Handle internal customer queries in a professional, service-minded manner
• Be a collaborative teammate and ensure internal/external customer requirements are met
• Maintain online maintenance, lapsing of subscriptions and access issues
• Support billing team in validating online invoices and portals
• Create/modify customer master data; meet volume, service and quality targets

Job description

Job DescriptionLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets. We enable businesses and economies around the world to fund innovation, handle risk and build jobs. Its how the company chipped in to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEGs ticker symbol is LSEG.

Data & Analytics:

Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in class analytics that customers expect driving innovation and growth across global markets. And our high-performance solutions from trading, to market surveillance, to wealth solutions and more help to improve the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks

Project Overview:

The Order and Rights Management team, Bangalore provides the order management- order processing administration, billing and collections function for Refinitiv (An LSEG Enterprise). The Bangalore centers purpose is to work with other regional centers in Geneva, London, St. Louis, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we handle the internal order process to help improve our service to customers.

Day-to-Day Responsibilities:

Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.Call out all delays to internal groups including to the senior members of the team as appropriateAccountable for meeting and maintaining defined standards for quality and efficiencyHandle internal customer queries and communication in a professional and service-minded manner ensuringBe a phenomenal teammate and ensure that internal and external customer's requirements are met - attend team meetingsResponsible for online Maintenance, Lapsing of subscriptions and access related issues.Support billing team in validating online invoices and portalsReview the group email account to ensure that requests are actioned and completed according to agreed turnaround times.Creating and modification of customer master data.Meet agreed volume, service and quality targets.

Qualification:

Graduate/post-graduate in related field such as commerce or accounting

Required Skills:

Good data interpretation skillsGood knowledge of computer systems. Knowledge on SAP, Sales force is an advantageShould have customer centric demeanorAbility to prioritize and attention to detailHigh skills for learningResult oriented and ability to multi-taskShould possess excellent communication written and verbal and able to work as a teamAbility to work independently on multiple activities, showing appropriate level of prioritization and critical issue skillsShould be flexible working in night shifts

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve