Senior UPS Service Engineer

Arviups; Bengaluru; Sur place; INR 1 016 000 - 1 216 000; Plein temps

Résumé du poste

Arvi Systems and controls Pvt Ltd is seeking a Senior UPS Service Engineer with 5+ years of hands-on experience in industrial UPS servicing. The role involves troubleshooting, remote guidance to field engineers, and performing FAT and installation support.

Responsibilities include creating engineering documentation, GA/SLD drawings, and coordinating with Sales, Engineering, and Production. Fluency in Hindi is mandatory; willingness to travel to customer and OEM sites is required.

Qualifications

• Minimum 5 years of hands-on experience in Industrial UPS servicing.
• B.E./B.Tech in Electrical or Electronics Engineering (mandatory).
• Fluency in Hindi is mandatory.
• Willingness to travel to customer and OEM sites.

Responsabilités

• Independently troubleshoot, diagnose, service, and resolve issues in Industrial UPS systems.
• Guide field engineers and remotely troubleshoot with structured steps.
• Audit testing processes and perform FAT with engineering teams.
• Prepare and update GA/SLD drawings and technical manuals.
• Coordinate between Sales, Engineering, and Production for proposals and deployment.

Connaissances

Fault diagnosis

Remote diagnostics

UPS power electronics

Root Cause Analysis

Technical training

Technical writing

Hindi fluency

CAD drawings

Willingness to travel

Formation

B.E./B.Tech in Electrical or Electronics Engineering

Outils

CAD

Description du poste

Yeshwanthpur industrial suburb, Bangalore Minimum 5 years · Industrial UPS servicing Salary up to ₹1,00,000

Troubleshoot complex systems. Guide engineers. Improve reliability.

Position overview

Company : Arvi Systems and controls Pvt Ltd

Qualification: B.E. / B.Tech in Electrical or Electronics Engineering (mandatory)

Experience: Minimum 5 years of hands-on experience in Industrial UPS servicing (mandatory)

Language: Fluency in Hindi is mandatory

Attractive salary and benefits; salary upto Rs.1,00,000.00

Job Profile

We are looking for an experienced Senior UPS Service Engineer with strong hands-on expertisein Industrial UPS systems, capable of independently handling troubleshooting, technicalsupport, escalated service calls, failure analysis, and training of field engineers. Therole also covers site load studies, pre-installation inspections, and engineeringdocumentation for technical proposals, serving as a technical link between Sales,Engineering, and Production. Responsibilities also include auditing UPS testing processes,verifying completed tests, and conducting pre-dispatch Factory Acceptance Tests (FAT).

A key requirement of this role is the ability to remotely diagnose technical problemsthrough field engineers who may have only basic technical knowledge and guide themsystematically towards fault identification and resolution.

Engineering documentation like GA and SLD needed for technical proposal, user manual,operating manual, service and troubleshooting manuals. Use CAD or equivalent engineeringdrawing tools to prepare and interpret schematics, wiring diagrams, and technical drawings,and incorporate clear illustrations and instructions into manuals.

Key Responsibilities

• Independently troubleshoot, diagnose, service, and resolve technical issues inIndustrial Online UPS systems.
• Apply strong knowledge of UPS technology, system architecture, operating principles,technical terminology, power electronics, and fault diagnostics.
• Understand the technical limitations and skill level of the field engineer at site andadapt remote troubleshooting instructions accordingly.
• Diagnose problems remotely by asking systematic, stage-by-stage questions, interpretingfield observations and feedback, and progressively narrowing down the possible cause offailure.
• Visualize the system condition remotely, identify what needs to be checked next, andguide the field engineer step-by-step through measurements, observations, checks, andcorrective actions until the fault is identified and resolved.
• Translate complex technical troubleshooting into simple, clear, and practicalinstructions that engineers with basic technical knowledge can understand and execute.
• Handle escalated service calls and visit customer sites whenever remote troubleshootingis insufficient or senior-level intervention is required.
• Train and mentor field service engineers to improve their troubleshooting capability,technical knowledge, and ability to independently handle service calls.
• Conduct technical and service training for OEM engineers at our facility or atOEM/customer locations.
• Promptly attend critical or escalated service issues at OEM/customer sites wheneverrequired.
• Carry out detailed failure analysis and Root Cause Analysis (RCA) for recurring orcritical failures and recommend appropriate corrective and preventive actions.
• Compile weekly service and failure-analysis reports and discuss recurring failures,observations, root causes, and corrective actions with the Engineering Team.
• Prepare, draft, update, and maintain user manuals, operating manuals, service manuals,training manuals, troubleshooting procedures, and technical documentation.
• Use CAD or equivalent engineering drawing tools to prepare and interpret schematics,wiring diagrams, and technical drawings, and incorporate clear illustrations andinstructions into manuals.
• Coordinate closely with the Engineering Team for technical escalations, product-relatedobservations, field feedback, and corrective actions.

Key Skills Required

• Strong independent fault-diagnosis and problem-solving capability in Industrial UPSsystems.
• Excellent remote diagnostic skills: ability to work with limited field information, askthe right sequence of questions, visualize site conditions, and guide engineers withbasic technical knowledge through structured troubleshooting.
• Strong understanding of UPS power electronics, rectifiers, inverters, static bypass,batteries, control systems, and associated electrical systems.
• Strong failure-analysis and Root Cause Analysis skills.
• Excellent communication, mentoring, and technical training skills.
• Proven experience in preparing user, operating, service, and training manuals; strongtechnical writing, drafting, and documentation skills, with practical knowledge ofCAD-based schematics and drawings.
• Fluency in Hindi is mandatory; good working communication in English is required.
• Willingness to travel to customer and OEM sites for escalated service requirements.

Preferred Candidate: A technically strong Industrial UPS professional who combinesindependent and remote troubleshooting with engineer training, documentation, siteassessment, testing audits, FAT, and coordination between Sales, Engineering, andProduction.

Site Assessment and Proposal Engineering

Alongside service and manual preparation, the engineer will translate customer requirementsand site findings into clear technical inputs for proposals, customization, and production.

• Conduct customer-site load studies and load profiling using a power analyzer orappropriate instruments. Assess operating loads, starting and recurring peaks, powerfactor, harmonics, and regenerative behaviour where relevant; compile observations andmeasurement reports.
• Review customer requirements and load-study findings with the Engineering Team toidentify the appropriate UPS configuration and required customization, and providedocumented technical recommendations.
• Carry out pre-installation site inspections for higher-capacity UPS systems. Reviewequipment placement, access and clearances, ventilation, input and output powerarrangements, cable routing, earthing, battery arrangements, and installation readiness;document requirements and gaps.
• Prepare or coordinate the preparation of engineering documents needed for technicalproposals and installation guidance, including input and output wiring diagrams, GeneralArrangement (GA) drawings, Single Line Diagrams (SLDs), connection details, and relevanttechnical drawings.
• Provide clear technical briefs, basic design inputs, and drawing guidelines to draftingor documentation personnel. When workload requires delegation, arrange preparation byappropriate personnel and review the outputs for accuracy, completeness, and consistencywith Engineering Team requirements.
• Provide the technical drawings, specifications, site findings, customization notes, andengineering inputs needed to present professional customer proposals and technicalpresentations.
• Act as the technical link between Sales and Production, coordinating with theEngineering Team to communicate customer requirements, clarify technical scope, andensure agreed configurations and customization requirements are understood beforeproduction and installation.

Additional Skills Required

• Practical knowledge of load studies, load profiling, power-analyzer measurements, andinterpretation of site data.
• Ability to assess installation readiness for higher-capacity UPS systems and documentclear site requirements.
• Ability to prepare, interpret, or supervise GA drawings, SLDs, input and output wiringdiagrams, and proposal-related engineering documentation.
• Strong coordination skills to convert customer requirements into clear, actionableinputs for Sales, Engineering, drafting personnel, and Production.

Testing Audits and Factory Acceptance Tests

The engineer will take responsibility for reviewing testing effectiveness, identifyingmissed checks, and verifying UPS performance before dispatch in coordination with theTesting, Quality Control, and Engineering teams.

• Periodically audit UPS testing procedures, test methods, checklists, records, and actualtesting processes to verify that required checks are performed correctly andconsistently.
• Randomly select UPS units that have already completed testing and independently retestall applicable parameters against approved specifications and test procedures. Identifyomitted tests, missed parameters, recording gaps, and discrepancies in results.
• Take responsibility for pre-dispatch Factory Acceptance Tests (FAT), including retestingall applicable parameters, verifying customer-specific configurations and customization,and documenting acceptance results against approved specifications.
• Ensure test deviations and non-conformities identified during random retesting or FATare recorded, corrected, and successfully retested before dispatch clearance.
• Review engineering failure-analysis and Root Cause Analysis reports to identify failuresthat existing production tests did not detect, and determine where testing coverage,methods, or execution need improvement.
• Work with the Engineering and Testing teams to add or revise testing procedures, testmethods, checklist items, and individual test steps where failure-analysis findingsreveal gaps. Verify that revised checks are implemented and recorded.
• Identify areas where Quality Control needs strengthening, recommend additionalinspection points and verification checks, and coordinate corrective and preventiveactions with the Quality Control and Engineering teams.
• Maintain audit, random-retest, and FAT records, and include recurring testing gaps,corrective actions, and implementation status in weekly reports and Engineering Teamreviews.
• Hands-on knowledge of Industrial UPS testing, performance verification, and FactoryAcceptance Tests.
• Ability to audit testing processes, independently retest completed units, and identifymissed parameters or inadequate test coverage.
• Ability to translate field failures and engineering analysis into practical improvementsto testing procedures and Quality Control checks.