Senior Travel Counselor - Visa

American Express Global Business Travel; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Amex GBT in Gurgaon, India, is seeking a Visa Officer to support corporate clients with passport/visa applications and related documents.

You will handle inquiries, prepare documents for transmission, and ensure payments and reports are accurate, while staying updated on policy changes affecting visas.

Qualifications

• Experience reviewing passport/visa applications and supporting documents.
• Knowledge of visa laws and policy changes affecting processing.
• Background in business travel or airline reservations is a plus.

Responsibilities

• Act as visa officer with flexibility in shifts to meet client needs.
• Inspect and process passport/visa applications and supporting documents.
• Handle inquiries by telephone, email and in person regarding the process.
• Prepare and review documents for transmittal; complete forms and mailing.
• Collect payments, issue receipts, and reconcile cash reports.
• Follow up on undelivered mailings and maintain records.
• Advise staff on new laws and policy changes affecting visas.

Skills

Visa policy knowledge

Document examination

Visa process understanding

Work/Business/Tourist Visa knowledge

High-touch service experience

Travel industry background

Client service excellence

Professional communication

Attention to confidentiality

Problem-solving under pressure

Learning agility

Awareness of travel trends

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and — through their work — can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our highly skilled team providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We look forward to your application!

What You’ll Do

Act as visa officer with the willingness to jump in and flexibility in shifts to meet client needs. Accepts, inspects, and processes passport/visa applications and supporting documents, ensuring all are acceptable and complete, all required information has been provided, and payments are correct, in accordance with visa & consular offices guidelines. Handles inquiries and concerns related to the application process and procedures by telephone, email and in person. Produces and reviews all documents, meeting the specific requirements of visa & consular offices. Prepares all passport/visa applications received for transmittal; including completing forms and mailing documents. Collects payments, issues receipts, completes daily cash reports and reconciles financial reports. Follows up on mailings that appear to be undelivered. Advises staff on new laws and policy changes affecting passport/visa applications and ensures compliance.

What We’re Looking For

• Knowledge on New Laws and Policy Changes for visa process
• Experience in examining the documents to make sure they meet the specific requirement of visa.
• Detailed understanding of visa process for various countries
• Knowledge and experience of: Work Visa, Business Visa & Tourist Visa
• Experience working in a high touch service environment where performance is measured
• Background in Business Travel, leisure or airline reservation required
• Passion for Excellence in Client Service
• Excellent Professional Communication – both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveller information
• Ability to research and resolve customer service and traveller issues independently and /or with supplier
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices

Location Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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