Senior Travel Counselor - Visa Specialist

American Express Global Business Travel; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

American Express Global Business Travel in Gurgaon, India seeks a Senior Travel Counselor to handle visa applications, document verification, and client service for corporate clients. You will assess documents, provide information on visa requirements, and ensure accurate processing in a high‑touch service environment.

The role requires strong communication, attention to detail, and the ability to work under pressure while adapting to changes in visa policies and travel trends.

Qualifications

• Knowledge of visa policies and changes for multiple countries.
• Experience examining documents to meet visa requirements.
• Understanding of work, business and tourist visa categories.
• Experience in high‑touch service environments with measurable performance.

Responsibilities

• Act as visa officer and adapt to shifts to meet client needs.
• Inspect and process passport/visa applications and documents for completeness and correctness.
• Handle inquiries via telephone, email, and in person.
• Prepare and review documents to meet visa office requirements.
• Collect payments, issue receipts, and reconcile daily cash reports.
• Advise staff on new laws affecting passport/visa processing and ensure compliance.

Skills

Visa knowledge

Document review

Visa types

High‑touch service

Travel bookings

Client service

Professional communication

Attention to detail

Issue resolution

Adaptability

Learning agility

Travel trend awareness

Pressure handling

Job description

Senior Travel Counselor - Visa Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our highly skilled team providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We look forward to your application!

What You’ll Do

• Act as visa officer with the willingness to jump in and flexibility in shifts to meet client needs
• Accepts, inspects, and processes passport/visa applications and supporting documents, ensuring all are acceptable and complete, all required information has been provided, and payments are correct, in accordance with visa & consular offices guidelines.
• Handles inquiries and concerns related to the application process and procedures by telephone, email and in person.
• Produces and reviews all documents, meeting the specific requirements of visa & consular offices.
• Prepares all passport/visa applications received for transmittal; including completing forms and mailing documents.
• Collects payments, issues receipts, completes daily cash reports and reconciles financial reports.
• Follows up on mailings that appear to be undelivered.
• Advises staff on new laws and policy changes affecting passport/visa applications and ensures compliance.

What We’re Looking For

• Knowledge on New Laws and Policy Changes for visa process
• Experience in examining the documents to make sure they meet the specific requirement of visa.
• Detailed understanding of visa process for various countries
• Knowledge and experience of: Work Visa, Business Visa & Tourist Visa
• Experience working in a high touch service environment where performance is measured
• Background in Business Travel, leisure or airline reservation required
• Passion for Excellence in Client Service
• Excellent Professional Communication – both written and verbal
• Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveller information
• Ability to research and resolve customer service and traveller issues independently and /or with supplier
• Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
• Learning agility and ability to act on constructive feedback
• Possess a strong understanding of travel trends and industry best practices

Location Gurgaon, India

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do.
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

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Experience Level Senior Level