Senior TechOps Engineer

Opteamix LLC; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. seeks a Jira Administrator to architect and implement a centralized Jira request-management framework.

The role requires hands-on Jira administration, automation, and permissions, with core TechOps skills for secure, reliable, and scalable operations. Responsibilities include centralized dashboard design, Jira board configuration, workflow management, and automation rule implementation.

Qualifications

• Hands-on Jira administration and automation experience.
• Proficient with JQL, permissions, and workflows.
• Experience with Atlassian ecosystem and dashboards.

Responsibilities

• Design and configure a centralized Jira intake landing page.
• Create and manage Jira boards with custom JQL filters.
• Manage workflows, issue types, fields, and screens for lifecycle.
• Develop Jira automation rules and routing logic.
• Establish alerting for failed automation and fallback paths.
• Define roles and permission schemes for secure access.
• Perform system health checks and Jira maintenance.
• Collaborate with stakeholders, support sprint planning.

Skills

Jira Software configuration

Jira Automation

JQL

Permission schemes

Agile/Scrum board management

Linux/Unix admin basics

LDAP/AD integration

Shell scripting

CI/CD tools

Atlassian certifications

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

Confluence

Jenkins

GitLab

Bamboo

Prometheus

Grafana

Datadog

LDAP/AD

Job description

We are looking for a Jira Administrator with strong TechOpsfundamentals to architect and implement a centralized request managementframework in Jira. The role requires hands-on experience with Jiraadministration, automation, and permissions, complemented by core TechOpsskills essential for secure, reliable, and scalable system operations.

Key Responsibilities and Duties

• Design and configure a centralized landingpage/dashboard in Jira for request intake.
• Create and manage Jira boards with tailored JQLfilters.
• Manage custom workflows, issue types, fields,and screens to support the request lifecycle.
• Develop and implement Jira Automation rules todirect requests based on defined routing criteria (e.g., components, labels).
• Establish fallback and alert mechanisms formisrouted or failed automation flows.

Access and permissions

• Define user roles and permission schemes forsecure and scoped access across groups.
• Set up board-level access controls and validaterole-based restrictions.

System administrationand governance

• Perform system health checks, troubleshooting,and regular Jira maintenance.
• Implement audit logging, change management, andconfiguration documentation.
• Collaborate with stakeholders to gatherrequirements and ensure alignment with project goals.
• Support sprint planning and delivery with Agileboard setup and backlog grooming.

Integrations

• Maintain integration hygiene across Jira,Confluence, and external systems (e.g., CI/CD, monitoring).

Mandatory skills

MandatorySkills

Desired Skills

• Jira Software configuration (projects, boards,workflows, schemes)
• Jira Automation (native andScriptRunner/Groovy scripting)
• Jira Query Language (JQL)
• Issue security, permission schemes, user/groupmanagement
• Agile and Scrum board management

TechOps & System Administration:

• Basic Linux/Unix system administration (e.g.,log inspection, service restarts, file permissions)
• User and access management (LDAP/ADintegration experience is a plus)
• Shell scripting or automation scripting (e.g.,Bash, Python)
• Experience working with Atlassian tools in aself-hosted or Data Center environment
• Familiarity with monitoring tools (e.g.,Prometheus, Grafana, Datadog) for Jira uptime and performance
• Understanding of networking basics (DNS,firewalls, reverse proxies)
• Backup, recovery, and configuration export/import in Jira
• Knowledge of Jira Service Management (JSM) andcustomer portals
• Experience with Confluence, includingknowledge base and linked documentation
• Hands-on with CI/CD tools (e.g., Jenkins,GitLab, Bamboo) for DevOps collaboration
• Atlassian Certifications (e.g., ACP-100,ACP-600)
• Exposure to cloud infrastructure (AWS, Azure)for Jira Cloud migrations or integrations

Qualifications

• Bachelor's degree in computer science,Information Technology Engineering or a related field.
• Strong analytical, troubleshooting, andproblem-solving skills.
• Good verbal and written communication skills.