Senior Technical Support Engineer, Networking

NVIDIA; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NVIDIA in Mumbai seeks a Senior Network Engineer/Technical Support Engineer to own and resolve complex networking issues across data center, AI, storage, and HPC environments.

You will collaborate with Engineering, Marketing and Support teams to deliver technical solutions, manage installations, and drive process improvements; schedule is Tue-Sat.

Qualifications

• Bachelor's degree in CS, software engineering or electrical engineering or equivalent.
• 5+ years in customer support for hardware & software products.
• Extensive knowledge and troubleshooting with network equipment and protocols: IP, L2, L3.
• LAN switching/routing: STP, MSTP, MLAG, VPC, VRRP, LACP; IP routing: OSPF, BGP, PIM; EVPN, VXLAN.
• Linux experience and scripting; automation - Ansible.
• Ability to work under pressure with high-level customers.
• Experience with major vendors’ network equipment (switches/routers).
• Strong analytical skills for diagnosing complex networking problems.
• Excellent verbal and written English; strong presentation skills.
• Tenacious, with good follow-up and attention to detail.

Responsibilities

• Tier 3 support: installing, supporting, and resolving technical issues.
• Develop and present technical solutions, including managing complex installations.
• Problem reporting, replication, and resolution management.
• Respond to customer technical inquiries.
• Site visits and conference calls with customers and partners.
• Develop and refine internal processes to improve support efficiency and productivity.

Skills

Networking

IP Routing

L2/L3 protocols

LAN Switching

VXLAN/EVPN

Linux

Scripting

Ansible

Customer support

English communication

Education

B.Sc. in Computer Science / Software Engineering / Electrical Engineering

Tools

Network hardware (Switches/Routers)

Job description

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

The standard work schedule for this role is Tuesday through Saturday.

What You Will Be Doing

• Tier 3 support: installing, supporting, and resolving technical issues and challenges
• Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
• Problem reporting, customer concern, replication, and resolution management
• Respond to customer technical inquiries
• Site visits and conference calls with customers and partners.
• Developing & refining internal processes to improve support efficiency and productivity

What We Need To See

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
• 5+ years of experience in providing Customer Support for hardware & software products required
• Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
• Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
• Linux experience and scripting
• Automation - Ansible
• The ability to work under pressure and support high-level customers
• Experience with operating and configuring major vendors’ network equipment such as switches and routers
• Analysis and diagnosis of highly complicated networking problems
• Good communication and presentation/oral skills
• Excellent verbal and written English skills
• Tenacious, with good follow-up, and attention to detail

Ways To Stand Out From The Crowd

• Knowledge of Linux/Unix (Administration level)
• Ethernet (10/40 GigE) and/or Infiniband
• Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)
• Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun.