Technical Support Engineer

Saviynt; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Saviynt's IAM platform empowers enterprises to govern user and non-human access across apps and data. The role focuses on implementing IGA solutions, configuring tools, and delivering secure identity workflows for global customers.

You will troubleshoot incidents, collaborate with Saviynt Labs, and publish knowledge resources, while ensuring service levels and customer satisfaction. Candidate will work with REST/SOAP APIs, SQL databases, and scripting in Shell, Python, or Groovy to integrate

Qualifications

• 3+ years of experience implementing IGA/IGA solutions.
• Strong domain knowledge in Identity and Access Management (IAM).
• Experience invoking REST/SOAP web services and using SQL databases.
• Hands-on scripting in Shell, JavaScript, Python or Groovy.
• Experience deploying IAM tools such as Saviynt, Sailpoint, OIM or ISIM.

Responsibilities

• Communicate with end users to explain issues and implement solutions.
• Troubleshoot customer incidents and system alerts.
• Provide technical analysis, root-cause, and incident resolution.
• Publish knowledge articles and support SOPs.
• Collaborate with Saviynt Labs to support IAM/CPAM offerings.

Skills

IAM expertise

REST/SOAP

SQL

Scripting

Linux/Unix/Windows

Communication

Tools

Saviynt

Sailpoint

OIM

ISIM

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

WHAT YOU WILL BE DOING

• Customer Communication
• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Domain
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

• Minimum 3 years’ experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.