Senior Technical Support Consultant - Finastra Trade Innovation

Luxoft; India; Remote; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Luxoft in India is seeking a Sr. Technical Support Consultant – Trade Innovation to provide monitoring, batch and interface support, and hands-on troubleshooting.

You will work closely with product developers and engineers to identify bugs, test patches, and deploy hotfixes across TI environments. The role requires 7–10 years in IT with deep Finastra TI experience, expertise in TI modules, and familiarity with ICC rules and SWIFT messaging.

Qualifikationen

• 7-10 years of total IT experience.
• Deep Expertise in Finastra Trade Innovation and Trade Finance Operations.
• Hands-on experience with Finastra TI Plus, TI Plus2 or Fusion TI across multiple implementations.
• Working knowledge of TI modules: Import/Export LCs, guarantees, collections, and bills discounting.
• Knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation.

Aufgaben

• Provide highest-level technical support, resolving complex problems beyond Tier 1/2.
• Analyze and troubleshoot software bugs, network issues, and core infra using logs and debug data.
• Coordinate with product developers and engineers to report bugs and deploy patches.
• Prepare test scenarios covering full transaction lifecycles.
• Support SIT, coordinate UAT with operations, and triage defects with Finastra teams.
• Contribute to upgrades, regression testing and production support.

Kenntnisse

Finastra TI

Trade finance ops

Troubleshooting

SIT/UAT coordination

Tools

TI Plus / Fusion TI

SWIFT MT798

Jobbeschreibung

Project description

We are hiring a Sr. Technical Support Consultant – Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.

Responsibilities

• - Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tiers 1 and 2 cannot fix.Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.Testing and delivery
• Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).
• Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.
• Contribute to version upgrades, regression testing and production support on complex functional issues.

SKILLS

Must have

• 7-10 years of total IT experience
• Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.Finastra Trade Innovation:
• At least 3 years of hands‑on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
• Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
• Trade finance domain:
• Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.
• Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.

Nice to have

NA