Senior Technical Support Consultant - Finastra Trade Innovation

Luxoft; Mumbai, Chennai; In loco; INR 3.500.000 - 6.000.000; Tempo pieno

Descrizione del lavoro

Luxoft is seeking a Senior Technical Support Consultant for Trade Innovation to provide expert support for monitoring, batch and interface services, and to drive technical troubleshooting and deployments. You will work closely with product developers and Finastra teams to report bugs, test patches, and ensure smooth production operations.

Ideal candidates will have 7–10 years in IT with deep Finastra Trade Innovation knowledge, extensive experience in TI modules, and a strong understanding of

Competenze

• 7–10 years of IT experience
• Deep expertise in Finastra Trade Innovation and Trade Finance Operations
• Hands-on TI Plus / Fusion TI experience across implementations or upgrades
• Knowledge of TI modules: Import/Export LCs, Standby LCs, guarantees, collections, shipping guarantees, trade loans and bills discounting
• Strong grasp of documentary credits, guarantees, collections and trade financing products
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP, Incoterms 2020
• SWIFT MT798 messages and trade digitisation awareness (MLETR)
• Knowledge of supply chain finance as an advantage
• Technical Support Specialist responsibilities in Monitoring, batch and interface support, deployments

Mansioni

• Provide the highest escalation-level technical support, solving complex problems
• Advanced troubleshooting using system logs, debug data, and code-level analysis
• Collaborate with developers and engineers to report bugs, test patches, and deploy hotfixes
• Develop and execute test scenarios covering full transaction lifecycles
• Support SIT and coordinate UAT with operations users, triaging defects
• Contribute to version upgrades, regression testing and production support for complex issues

Conoscenze

Trade Innovation expertise

Trade Finance operations

TI Plus / Fusion TI experience

B2B financial messaging (ICD, MT798)

ICC rules knowledge

Troubleshooting & debugging

SIT/UAT coordination

Production support

Strumenti

TI Plus

Fusion TI

Descrizione del lavoro

Job Summary

We are hiring a Sr. Technical Support Consultant - Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.

Responsibilities

• Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tieand 2 cannot fix.
• Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.
• Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.
• Testing and delivery
• Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).
• Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.
• Contribute to version upgrades, regression testing and production support on complex functional issues.

Skills

Must have

• 7-10 years of total IT experience
• Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.
• Finastra Trade Innovation:
• At least 3 years of hands‑on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
• Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
• Trade finance domain:
• Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
• Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
• SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
• Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.
• Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.

Other

Languages

English: C1 Advanced

Seniority

Senior