Senior Technical Project Manager

Milestone Technologies, Inc.; Ernakulam; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Milestone Technologies seeks an experienced Programme Manager to oversee Jira & Confluence Cloud migration programmes, coordinating across migration engineering, integrations, change management, and training workstreams. This role requires 12+ years in technology programme management and deep Atlassian ecosystem knowledge.

The successful candidate will manage multi-vendor environments, deliver executive reporting, and ensure alignment with wave-based delivery through 2027, with India hours and

Qualifications

• 12+ years in technology programme/project management.
• Experience managing enterprise-scale platform migration or SaaS transformation programmes.

Responsibilities

• Maintain integrated programme plan aligned to wave model and milestones.
• Governance: status cadence, steering inputs, decision logs, escalation management.
• Own RAID discipline across migration engineering, integrations, OCM, and training workstreams.
• Coordinate wave planning, readiness, cutover, and weekend support.
• Track validation and verification activities to closure across migration cycles.

Skills

Programme management

Stakeholder communication

Multi-vendor coordination

Jira/Confluence expertise

Enterprise-scale migration experience

Education

SAFe or equivalent scaled-agile certification

PMP or PgMP

Tools

Jira

Confluence

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

ROLE PURPOSE

Provide integrated programme management oversight across all project management activities of the Jira & Confluence Cloud migration programme — planning, dependencies, risks, governance, and reporting — from the foundation phase through wave execution, cutover, and stabilization. This role is the connective tissue between Client's migration engineering team, integration workstreams, change and training workstreams, and programme leadership.

Key Responsibilities

• Maintain the integrated programme plan aligned to Client's wave model (Foundation in Q4 2026; Wave 1 in Q1 2027; Wave 2 in Q2 2027; Wave 3 in Q3 2027; stabilization and business-as-usual transition in Q4 2027), tracking milestones, entry/exit criteria, and critical path.
• Run programme governance: status cadence, steering inputs, decision and action logs, and escalation management to Client programme sponsors.
• Own the RAID discipline — risks, assumptions, issues, dependencies — across migration engineering, integration rebuilds (e.g., SAP, Salesforce, ServiceNow touchpoints), organizational change management (OCM), and training workstreams.
• Coordinate wave planning and readiness: project inventory confirmation, wave assignment against complexity criteria, go/no-go inputs, and cutover-weekend coordination support.
• Track validation and verification activities to closure across staging and production migration cycles, including post-migration punch lists.
• Manage cross-vendor and cross-team dependencies, ensuring the Milestone specialist seats, Client teams, and any third parties operate against one plan and one source of truth (maintained in Jira/Confluence).
• Produce concise, executive-grade reporting for programme leadership: progress against plan, wave burn-down, adoption indicators, and forward risks.
• Support decommissioning tracking of the Data Center estate as waves complete and hypercare/stabilization coordination in Q4 2027.

Required Qualifications & Experience

• 12+ years in technology programme/project management, including at least one enterprise-scale platform migration or SaaS transformation programme (5,000+ users or multi-business-unit scope).
• Demonstrated ability to run wave/release-based programmes with formal entry/exit criteria, cutover planning, and hypercare models.
• Strong working knowledge of the Atlassian ecosystem (Jira, Confluence) as both a delivery toolset and a migration subject.
• Mature RAID, governance, and executive-reporting craft; comfortable operating in a multi-vendor environment without direct authority.
• Excellent written and verbal communication for senior stakeholders; ability to work India hours with reliable daily US Eastern overlap.

Preferred

• Experience in pharmaceutical, biotech, or other regulated environments (GxP-adjacent programme controls, validation-aware planning).
• SAFe or equivalent scaled-agile certification; PMP or PgMP.
• Prior exposure to Atlassian Data Center-to-Cloud migrations or Atlassian Cloud Enterprise administration.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.