Senior Technical Expert

Volkswagen Group Digital Solutions [India]; Pune District; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Volkswagen Group Digital Solutions [India] seeks a Senior Technical Support Engineer to provide CATIA/ENOVIA/3DEXPERIENCE PLM support and troubleshooting for CAD systems across engineering teams.

The role involves incident ownership, L1/L2 support, and collaboration with IT, design, and manufacturing to ensure smooth PLM operations. 7–12 years of CAD/PLM support experience is preferred.

Qualifications

• Bachelor’s or Master’s degree in computer science/ Computer Engineering
• 7-12 years of experience in CAD/vPDM/PLM support or administration
• Experience with CATIA, ENOVIA, DELMIA and 3DEXPERIENCE
• Good understanding of engineering/CAD data, product data management and PLM processes
• Familiarity with ITIL/ITSM processes and strong communication skills

Responsibilities

• Provide hands-on first line application support for CAD/PLM systems used by engineering and manufacturing teams.
• Own incidents, requests, and problems through to resolution; coordinate with SMEs as needed.
• Diagnose issues and escalate effectively; perform L1/L2 support for CAD/PLM apps.
• Troubleshoot installation, licensing, performance, and connectivity issues.
• Support CAD tools such as CATIA and PLM systems like ENOVIA/3DEXPERIENCE.
• Manage user accounts, roles, access, groups, and system configurations.
• Analyze logs and system behavior; coordinate with infra, database, and network teams.
• Prepare SOPs, knowledge articles, and maintain technical documentation.
• Track incidents in ITSM tools like ServiceNow, Jira; participate in root-cause analysis.

Skills

CAD/vPDM/PLM support

Incident-management

ITIL/ITSM familiarity

Communication & docs

Log analysis & troubleshooting

Education

Bachelors/Masters in CS/CE

Tools

CATIA

ENOVIA

3DEXPERIENCE

DELMIA

Windows

Networking

Databases

Application Servers

ServiceNow

Jira

Job description

We are looking for a talented CATIA V5/V6 / ENOVIA V5 and 3DEXPERIENCE support engineer to join our engineering support team.

Experience Range & Education 7-12 years

Bachelor’s or Master’s degree in computer science/ Computer Engineering

Technologies (Any of these)

Good-to-have skill

• Experience in CAD/vPDM/PLM application support or administration.
• Good understanding of engineering/CAD data ,product data management and product lifecycle processes.
• Hands-on experience with these applications such as CATIA, ENOVIA, DELMIA , 3DEXPERIENCE.
• Basic knowledge of Windows, networking, databases, application servers, and system troubleshooting.
• Ability to analyze logs and troubleshoot application issues.
• Good incident-management and problem-solving skills.
• Familiarity with ITIL/ITSM processes.
• Good communication and documentation skills.

Roles & Responsibilities We are looking for a Senior Technical Support Engineer to provide technical support, troubleshooting, administration, and user assistance for CAD ,Product Data Management and Product Lifecycle Management (PLM) applications. The role involves working closely with engineering, design, manufacturing, and IT teams to ensure smooth operation of CAD/vPDM/PLM systems and resolve technical issues efficiently.

• Provide hands on first line application support for PLM and CAD systems used by engineering and manufacturing teams, owning incidents, requests, and problems through to resolution
• Diagnose application issues and accelerate effectively to central application SMEs, tracking progress through to closure.
• Provide L1/L2 technical support for CAD and PLM applications.
• Troubleshoot application, installation, configuration, licensing, performance, and connectivity issues.
• Support CAD tools such as CATIA or similar platforms.
• Support PLM/PDM systems such ENOVIA/3DEXPERIENCE, or equivalent platforms.
• Manage user accounts, roles, access permissions, groups, and application configurations.
• Analyze application logs, error messages, system behavior, and user-reported issues.
• Coordinate with infrastructure, database, network, and application teams for complex incidents.
• Support CAD/PLM upgrades, patches, migrations, deployments, and environment changes.
• Assist users with workflows related to CAD data management, check-in/check-out, revisions, releases, BOMs, change management, and document management.
• Monitor system performance and identify recurring technical problems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, and technical documentation.
• Track incidents and service requests using ITSM tools such as ServiceNow, Jira, or similar platforms.
• Participate in root-cause analysis and problem-management activities.