Senior Technical Consultant_ServiceNow ITAM HAM SAM Expertise

Talentmate; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Fujitsu India is seeking a senior ServiceNow specialist to lead HAM/SAM implementations across ITAM domains. You will translate requirements into designs, drive delivery across sprints, and coordinate with customer stakeholders on architecture and integrations.

The role requires hands-on platform depth, the ability to mentor onsite/offshore teams, and experience with CMDB/ITOM, Discovery, and REST/SOAP integrations within complex environments.

Qualifications

• 8+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM).
• Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare).
• Ability to walk through engagements detailing scope, architecture, integration landscape, and lessons learned.
• Strong platform architecture and development depth: Flow Designer, IntegrationHub, REST/SOAP, ACLs, and instance hygiene.

Responsibilities

• Lead design: translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; defend design decisions to customer architects.
• Workshops: co-facilitate workshops with onsite counterparts; run technical deep-dive sessions as needed.
• Lead delivery: drive builds across sprints—configuration, scripting, flows, integrations, testing; manage release hygiene.
• Customer engagement: lead design walkthroughs, sprint playbacks, defect triage, and status discussions; provide estimates and manage risks.
• HAM scope: manage asset lifecycle, stockroom/inventory, procurement integration, reconciliation, audits.
• SAM scope: software discovery, entitlement/import, license reconciliation, publisher packs, remediation workflows.
• Build on existing CMDB/ITOM: leverage Discovery data quality, CSDM alignment, IRE, and integration with endpoint sources.

Skills

ServiceNow ITAM

HAM/SAM expertise

Technical design

Customer leadership

Team leadership

Tools

SCCM/MECM

Intune

JAMF

Job description

Job Description:

Job Location: Pune, Noida, Chennai, Hyderabad, Bangalore

Location Flexibility: Multiple Locations in Country

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ServiceNow ITAM,HAM,SAM ExpertiseTechnical Design & DeliveryCustomer & Team Leadership

KEY RESPONSIBILITIES

• Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.
• Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.
• Lead delivery: Drive the build across sprints - configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.
• Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies.
• HAM scope: Full asset lifecycle (request -> receive -> deploy -> maintain -> retire/dispose), stockroom and inventory management, transfer orders, procurement integration, asset-CI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.
• SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.
• Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment - Discovery data quality, CSDM alignment, Identification & Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) - without degrading existing data quality.
• Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.
• 8+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM). Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare). Candidates must be able to walk through these engagements in detail - scope, architecture, key design decisions, integration landscape, and lessons learned.
• Strong platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
• CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation - able to design HAM/SAM on top of a mature, live CMDB.
• Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
• Strong verbal and written English, comfortable presenting to customer architects and program leadership.

CERTIFICATIONS

• Required: ServiceNow CSA; CIS-HAM and CIS-SAM (at least one; both strongly preferred).
• Preferred: CAD (Certified Application Developer), CIS-Discovery or CIS-ITSM; certifications current on recent platform releases.

NICE TO HAVE

• Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups).
• Exposure to SaaS License Management / license optimization initiatives.
• Familiarity with procurement/ERP integration patterns for asset intake.
• App Engine / custom scoped application delivery experience.

CANDIDATE ASSESSMENT

Shortlisted candidates will undergo a scenario-based technical assessment and should expect to:

• Present a prior HAM/SAM implementation - architecture, design decisions, integration landscape, and outcomes.
• Respond to live design scenarios - e.g., asset-CI reconciliation conflicts, license position discrepancies, normalization gaps.
• Demonstrate hands-on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.

Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported:

Visa Sponsorship Approved

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.