Senior Technical Consultant- ITAM, HAM & SAM

Fujitsu; Bengaluru Urban; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Fujitsu is seeking a Senior Technical Consultant in Bengaluru with 7+ years of ServiceNow HAM/SAM expertise to design and deliver asset management solutions. You will translate requirements into design documents, lead workshops, and guide onsite/offshore teams through builds and deployments.

Collaborate with customers to present architecture, manage risks, and ensure CMDB alignment while maintaining governance and release hygiene.

Qualifications

• 7+ years hands-on ServiceNow platform experience, with HAM/SAM focus.
• Minimum two full-cycle HAM and/or SAM implementations delivered end-to-end.
• Ability to walk through engagements detailing scope, architecture, integration, and lessons learned.

Responsibilities

• Lead design and document solution designs for HAM/SAM; defend design decisions.
• Co-facilitate requirement and design workshops with onsite counterpart; run deep-dive sessions.
• Drive the build across sprints—configuration, scripting, flows, integrations, testing; manage releases.
• Engage customers, provide estimates, flag risks early, and manage dependencies.
• HAM scope: asset lifecycle, stockroom, procurement integration, reconciliation, audits; SAM scope: license management and remediation workflows.

Skills

ServiceNow

ITAM

HAM

SAM

Job description

Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune

Location Flexibility: Multiple Locations in Country

Req Id: 11457

Posting Start Date: 8/27/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Skills: ServiceNow ITAM,HAM,SAM

Expertise: Technical Design & Delivery Customer & Team Leadership

Role: Senior Technical Consultant

Exp : 7+yrs

Mode of Hire- TPC

Shifts: 8AM-5 PM

Key Responsibilities

• Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.
• Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.
• Lead delivery: Drive the build across sprints — configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.
• Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies
• HAM scope: Full asset lifecycle (request → receive → deploy → maintain → retire/dispose), stockroom and inventory management, transfer orders, procurement integration, asset–CI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.
• SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.
• Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment — Discovery data quality, CSDM alignment, Identification & Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) — without degrading existing data quality.
• Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.

REQUIRED EXPERIENCE & SKILLS

• 7+ years of hands‑on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM).
• Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hyper‑care).
• Candidates must be able to walk through these engagements in detail — scope, architecture, key design decisions, integration landscape, and lessons learned. Strong platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
• CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation — able to design HAM/SAM on top of a mature, live CMDB.
• Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
• Strong verbal and written English, comfortable presenting to customer architects and program leadership.

CERTIFICATIONS

• Required: ServiceNow CSA; CIS–HAM and CIS–SAM (at least one; both strongly preferred).
• Preferred: CAD (Certified Application Developer), CIS–Discovery or CIS–ITSM; certifications current on recent platform releases.

NICE TO HAVE

• Experience delivering ITAM in financial services or public sector environments (audit/regulatory‑driven SAM, vendor audits, true‑ups).
• Exposure to SaaS License Management / license optimization initiatives.
• Familiarity with procurement/ERP integration patterns for asset intake.
• App Engine / custom scoped application delivery experience.

CANDIDATE ASSESSMENT

Shortlisted candidates will undergo a scenario‑based technical assessment and should expect to:

• Present a prior HAM/SAM implementation — architecture, design decisions, integration landscape, and outcomes.
• Respond to live design scenarios — e.g., asset–CI reconciliation conflicts, license position discrepancies, normalization gaps.
• Demonstrate hands‑on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.

Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported:

Visa Sponsorship Approved

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.