ServiceNow ITAM Technical Lead - HAM/SAM

Fujitsu; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Fujitsu is hiring an experienced ServiceNow Architect focused on HAM/SAM with 8+ years of hands-on platform experience. You will lead design decisions, run workshops, and drive end-to-end HAM/SAM implementations across CMDB/ITOM environments.

Role requires strong English communication and the ability to coordinate across onsite/offshore teams, with relocation support and exposure to enterprise-scale asset management.

Qualifications

• 8+ years of hands-on ServiceNow platform experience with 3+ years focused on ITAM (HAM/SAM).
• Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare).
• Proven ability to lead workshops, defend design positions, and manage customer stakeholders.
• Strong platform architecture depth: Flow Designer, IntegrationHub, REST/SOAP, ACLs, instance hygiene.

Responsibilities

• Lead design: translate requirements into solution design documents, user stories, and build specifications for HAM/SAM.
• Run requirement and design workshops with onsite counterpart and independently conduct technical deep-dive sessions.
• Lead delivery: drive build across sprints—configuration, scripting, flows, integrations, and testing; manage release hygiene.
• Engage with customers: lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions.
• HAM scope: asset lifecycle management, stockroom/inventory, procurement integration, reconciliation, audits.
• SAM scope: software discovery/normalization, license import, publisher packs, remediation workflows.
• Leverage live CMDB/ITOM, ensure data quality and IRE, integrate with endpoint/discovery sources.
• Team leadership: set development standards, review work, coordinate onsite/offshore teams.

Skills

ServiceNow

HAM/SAM

Workshop facilitation

Team leadership

REST/SOAP integrations

CMDB/ITOM

English communication

Tools

Flow Designer

IntegrationHub

SCCM/MECM

Intune

JAMF

Job description

Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune

Location Flexibility: Multiple Locations in Country

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ServiceNow ITAM,HAM,SAM ExpertiseTechnical Design & DeliveryCustomer & Team Leadership

KEY RESPONSIBILITIES

• Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.
• Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.
• Lead delivery: Drive the build across sprints — configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.
• Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies.
• HAM scope: Full asset lifecycle (request → receive → deploy → maintain → retire/dispose), stockroom and inventory management, transfer orders, procurement integration, asset–CI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.
• SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.
• Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment — Discovery data quality, CSDM alignment, Identification & Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) — without degrading existing data quality.
• Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.REQUIRED EXPERIENCE & SKILLS
• 8+ years of hands‑on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM). Minimum two full-cycle HAM and/or SAM Pro implementations delivered end‑to‑end (design through hypercare). Candidates must be able to walk through these engagements in detail — scope, architecture, key design decisions, integration landscape, and lessons learned.
• Strong platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
• CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation — able to design HAM/SAM on top of a mature, live CMDB.
• Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
• Strong verbal and written English, comfortable presenting to customer architects and program leadership.

CERTIFICATIONS

• Required: ServiceNow CSA; CIS–HAM and CIS–SAM (at least one; both strongly preferred).
• Preferred: CAD (Certified Application Developer), CIS–Discovery or CIS–ITSM; certifications current on recent platform releases.

NICE TO HAVE

• Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups).
• Exposure to SaaS License Management / license optimization initiatives.
• Familiarity with procurement/ERP integration patterns for asset intake.
• App Engine / custom scoped application delivery experience.

CANDIDATE ASSESSMENT

Shortlisted candidates will undergo a scenario-based technical assessment and should expect to:

• Present a prior HAM/SAM implementation — architecture, design decisions, integration landscape, and outcomes.
• Respond to live design scenarios — e.g., asset–CI reconciliation conflicts, license position discrepancies, normalization gaps.
• Demonstrate hands‑on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.

Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.