Senior Technical Consultant- ITAM, HAM & SAM

Fujitsu Careers; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Fujitsu is hiring a Senior Technical Consultant to lead HAM/SAM/ITAM design and delivery across diverse locations in India. You will translate requirements into robust solution designs, build specifications, and guide workshops with customer architects.

The role emphasizes leadership, architecture depth, and end-to-end delivery across HAM/SAM implementations. You will drive configuration, integrations, and testing in sprints, ensuring high-quality releases while maintaining data integrity in

Qualifications

• 7+ years hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM).
• Minimum two full-cycle HAM and/or SAM implementations delivered end-to-end (design through hypercare).
• Strong platform architecture and development depth: scoped apps, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations.

Responsibilities

• Lead design: translate requirements into HAM/SAM solution design documents and build specifications.
• Workshops: support and co-facilitate requirement and design workshops with onsite counterpart.
• Lead delivery: drive the build across sprints—configuration, scripting, flows, integrations, testing, and release hygiene.
• Customer engagement: lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions.
• HAM scope: asset lifecycle, stockroom and inventory management, procurement integration, audit processes.
• SAM scope: software discovery, entitlement import, publisher packs, license model management, remediation workflows.
• Build on existing footprint: leverage CMDB/ITOM investments without degrading data quality.
• Team leadership: set development standards and coordinate onsite/offshore teams.

Skills

ServiceNow

ITAM

HAM

SAM

Tools

Flow Designer

IntegrationHub

REST API

SOAP API

Job description

Senior Technical Consultant- ITAM, HAM & SAM

Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune. Location Flexibility: Multiple Locations in Country. Req Id: 11457. Posting Start Date: 8/27/26.

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Skills: ServiceNow ITAM,HAM,SAM

Expertise: Technical Design & Delivery Customer & Team Leadership

Role: Senior Technical Consultant

Exp : 7+yrs

Mode of Hire- TPC

Shifts: 8AM-5 PM

Key Responsibilities

• Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.
• Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.
• Lead delivery: Drive the build across sprints — configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.
• Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies.
• HAM scope: Full asset lifecycle (request - receive - deploy - maintain - retire/dispose), stockroom and inventory management, transfer orders, procurement integration, asset-CI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.
• SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.
• Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment — Discovery data quality, CSDM alignment, Identification & Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) — without degrading existing data quality.
• Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.

Required Experience & Skills

• 7+ years of hands‑on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM).
• Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare).
• Candidates must be able to walk through these engagements in detail — scope, architecture, key design decisions, integration landscape, and lessons learned. Strong platform architecture and development depth: scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL/security model, performance considerations, and instance hygiene.
• CMDB/ITOM working knowledge: CSDM, Discovery data flows, and reconciliation - able to design HAM/SAM on top of a mature, live CMDB.
• Proven ability to lead independently: facilitate workshops, defend design positions, and manage customer technical stakeholders with minimal supervision.
• Strong verbal and written English, comfortable presenting to customer architects and program leadership.

Certifications

• Required: ServiceNow CSA; CIS-HAM and CIS-SAM (at least one; both strongly preferred).
• Preferred: CAD (Certified Application Developer), CIS-Discovery or CIS-ITSM; certifications current on recent platform releases.
• NICE TO HAVE: Experience delivering ITAM in financial services or public sector environments (audit/regulatory-driven SAM, vendor audits, true-ups).
• NICE TO HAVE: Exposure to SaaS License Management / license optimization initiatives.
• NICE TO HAVE: Familiarity with procurement/ERP integration patterns for asset intake.
• NICE TO HAVE: App Engine / custom scoped application delivery experience.

Candidate Assessment

1. Present a prior HAM/SAM implementation — architecture, design decisions, integration landscape, and outcomes.
2. Respond to live design scenarios — e.g., asset-CI reconciliation conflicts, license position discrepancies, normalization gaps.
3. Demonstrate hands‑on familiarity with SAM Pro reconciliation and HAM lifecycle configuration in a guided technical discussion.

Only candidates who can independently articulate and defend design decisions at this stage will be progressed.

Relocation Supported: Visa Sponsorship Approved.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

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