Senior Technical Consultant, Observability

AHEAD; India; Hybrid; INR 2,500,000 - 6,000,000; Full time

Job summary

AHEAD is seeking a Senior Technical Consultant to help clients modernize how they observe, operate, and improve complex digital platforms. This hybrid consultant-architect role leads discovery, shapes strategy, designs practical solutions, and drives delivery from plan through execution.

The ideal candidate brings strong observability depth, a vendor-agnostic approach, and the ability to connect application performance with business outcomes.

Qualifications

• 6+ years in consulting, engineering, SRE, or platform operations with observability focus.
• Hands-on with metrics, logs, traces, alerting, service health, and incident response.
• Experience with OpenTelemetry and telemetry pipelines; instrumentation patterns.
• Familiarity with enterprise observability tools such as Datadog, Dynatrace, Splunk, New Relic, Elastic, etc.

Responsibilities

• Lead client discovery sessions, assessments, and workshops on observability, telemetry, reliability, and operational maturity.
• Define target-state observability architectures and roadmaps aligned to cloud, platform engineering, and SRE initiatives.
• Design and guide implementation across metrics, logs, traces, dashboards, alerts, and incident workflows.
• Mentor delivery teams and drive best practices, accelerators, and reusable patterns within the practice.

Skills

Observability

Client leadership

SRE / DevOps

Architecture leadership

Tools

Prometheus

Grafana

Jaeger

OpenTelemetry

Terraform

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD , we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD .

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD .

AHEAD is looking for a Senior Technical Consultant to help clients modernize how they observe, operate, and improve complex digital platforms. This is a hybrid consultant-architect role for someone who can lead discovery, shape strategy, design practical solutions, and help drive delivery from plan through execution. The right candidate brings strong observability depth, a vendor-agnostic and prescriptive approach, and the ability to connect application performance, user experience, and business outcomes. You should be comfortable working across open-source and commercial observability ecosystems, guiding clients through current-state assessments, future-state roadmaps, and implementation programs that improve resilience, operational maturity, and developer experience.

Roles and Responsibilities

• Lead client discovery sessions, assessments, and workshops focused on observability, telemetry, reliability, and operational maturity.
• Define target-state observability architectures and roadmaps aligned to cloud, platform engineering, SRE, and AIOps initiatives.
• Design and guide implementation of solutions across metrics, logs, traces, dashboards, alerting, and incident workflows.
• Help clients adopt modern telemetry practices using OpenTelemetry and related open-source, cloud-native, and enterprise toolsets.
• Build or refine dashboards, alerts, service views, and operational integrations that improve visibility, context, and signal quality.
• Improve alert quality, incident triage, escalation paths, runbooks, and post-incident feedback loops by connecting telemetry to actionable operational workflows.
• Partner with engineering, platform, operations, and leadership stakeholders to align observability investments to business priorities.
• Translate observability capabilities into measurable outcomes such as improved service reliability, faster incident detection and resolution, reduced alert noise, improved user experience, and stronger platform adoption.
• Advise clients on telemetry governance, data quality, retention, cardinality, access, and cost optimization to improve signal value while reducing operational and platform waste.
• Contribute to implementation planning, solution governance, documentation, enablement, and operational handoff.
• Support adoption of modern integration patterns across observability, ITSM, incident management, collaboration, workflow, and AI-assisted operations platforms.
• Provide hands‑on technical leadership where needed, including configuration guidance, implementation oversight, design validation, troubleshooting support, and quality review of delivery outputs.
• Mentor delivery teams and help build reusable patterns, accelerators, and best practices within the practice.

Experience

• Experience 6+ years of experience in consulting, engineering, SRE, platform engineering, or operations with strong observability responsibility.
• Hands‑on experience with modern observability concepts across metrics, logs, traces, alerting, service health, and incident response.
• Experience with Open Telemetry and familiarity with telemetry pipeline design, instrumentation patterns, and collection architecture.
• Working knowledge of open‑source observability tools such as Prometheus, Grafana, Loki, Tempo, Mimir, Jaeger, or Elastic.
• Experience with one or more enterprise observability platforms such as Datadog, Dynatrace, Splunk, New Relic, Elastic, LogicMonitor, Honeycomb, Chronosphere, etc.
• Strong understanding of Kubernetes, containers, cloud‑native architectures, and at least one major public cloud platform.
• Experience with Terraform, Helm, CI/CD pipelines, Ansible, or related automation and platform tooling.
• Solid understanding of distributed systems, modern application architectures, and operational best practices across SRE, DevOps, or ITSM environments.
• Experience defining service health models, SLIs, SLOs, alerting strategies, or reliability measurement frameworks that connect technical telemetry to operational and business outcomes.
• Ability to lead client‑facing conversations, structure ambiguous problems, and translate strategy into executable work stre