Senior Technical Account Manager

Akamai Technologies; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Akamai Technologies in Bengaluru is seeking an experienced Senior Technical Account Manager to act as a trusted advisor for enterprise clients. You will ensure successful deployment, operation, and optimization of Akamai Compute solutions, bridging services, support, engineering, and clients to drive adoption and satisfaction.

Responsibilities include guiding design and optimization, advocating for proactive support, and developing strategic plans leveraging Akamai Connected Cloud and Linode

Qualifications

• 7+ years of experience in technical account management, systems engineering, or related role.
• Excellent knowledge of cloud providers, technologies, and solutions.
• Ability to problem-solve with a customer-first mindset.

Responsibilities

• Building trusted relationships as the primary technical contact for Akamai Compute solutions - Customer Relationship Management.
• Guiding design, implementation, and optimization of Akamai Compute infrastructure - Technical Expertise and Advisory.
• Advocating for support, monitoring environments, resolving issues, and optimizing performance - Proactive Support and Issue Resolution.
• Developing technical strategies leveraging Akamai Connected Cloud and Linode services - Strategic Planning and Consulting.
• Conducting workshops, technical demos, and best practice training - Training & Enablement.
• Representing customer needs and providing feedback to enhance Akamai Compute products - Advocacy & Feedback Loop.

Skills

Technical account management

Cloud solutions

Customer relationship management

English communication

Job description

Job Description

Are you excited by the prospect of working with innovative cloud solutions?

Would you like the opportunity to work in a high-impact role responsible for customer growth?

Join our Global Services Cloud Solutions team! Akamai is working to simplify the way people work in the cloud. The team's mission is to accelerate innovation by making computing simple, scalable, accessible, and affordable for all. We provide the infrastructure and services that enable developers to build next-generation applications.

Partner with the best

As a Compute Senior Technical Account Manager (TAM), you are a trusted advisor for our enterprise clients. You will ensure the successful deployment, operation, and optimization. You'll bridge services, support, engineering, and clients to drive adoption, resolve issues, and ensure customer satisfaction,

As a Senior Technical Account Manager, you will be responsible for:

• Building trusted relationships as the primary technical contact for Akamai Compute solutions - Customer Relationship Management.
• Guiding design, implementation, and optimization of Akamai Compute infrastructure - Technical Expertise and Advisory.
• Advocating for support, monitoring environments, resolving issues, and optimizing performance - Proactive Support and Issue Resolution.
• Developing technical strategies leveraging Akamai Connected Cloud and Linode services - Strategic Planning and Consulting.
• Conducting workshops, technical demos, and best practice training - Training & Enablement.
• Representing customer needs and providing feedback to enhance Akamai Compute products - Advocacy & Feedback Loop.

Do What You Love

To be successful in this role you will:

• Have 7+ years of experience in technical account management, systems engineering, or a related role.
• Demonstrate excellent knowledge and experience with a wide variety of cloud providers, technologies, and solutions.
• Able to problem-solve with a customer-first mindset.
• Be able to communicate efficiently in English.
• Have experience in supporting enterprise customers or working in a customer-facing technical role.

About Us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!