Senior Technical Account Manager

NextGen Healthcare India; Bengaluru; Sur place; INR 1 800 000 - 2 600 000; Plein temps

Résumé du poste

NextGen Healthcare India in Bengaluru seeks a seasoned Technical Accountant Manager to advise clients on services, best practices and ongoing operational issues affecting NextGen products. You will drive technical discussions, review service disruptions, and work with cross-functional teams to deliver results.

You will leverage cloud hosting (AWS) knowledge, lead incident response, and ensure environments stay healthy while reducing cost and complexity.

Qualifications

• 5 years' relevant experience as a Technical Accountant Manager or similar.
• Cloud Hosting expertise with a preference towards AWS knowledge and certifications.
• Experience in the medical field preferred.

Responsabilités

• Advise clients on services, best practices, and ongoing operational issues.
• Develop trusting relationships with customers and understand their business needs.
• Lead technical discussions on incidents, risk management, and trade-offs.
• Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.
• Review service disruptions and report metrics to stakeholders.
• Ensure environments stay operationally healthy while reducing cost and complexity.
• Oversee maintenance tasks including updates and antivirus updates.
• Troubleshoot issues across hardware, software, OS, and applications; monitor performance.
• Document issues and drive product improvements.
• Support gap analyses between current and future state to meet client needs.

Connaissances

Leadership

Customer focus

Troubleshooting

Communication

Problem solving

Cloud hosting

AWS

Capacity planning

Technical acumen

Cross-functional collaboration

Formation

Flexible education/experience mix

Outils

Microsoft Office

AWS Cloud

Description du poste

Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products.

• Support solutions, provide technical guidance, and advocate for the customer.
• Ensure environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.
• Provide detailed reviews of service disruptions and all metrics.
• Proactively problem-solve and find opportunities for customers.
• Develop methods, techniques, and evaluation criteria for obtaining results.
• Work with operations to provide ongoing maintenance, including updates, patching, and antivirus updates.
• Troubleshoot and resolve issues in assigned technology, including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning.
• Report progress of the project / task to all stakeholders in a timely and efficient manner.
• Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement.
• Support clients undertaking gap analysis between the current and future state so that the configuration of solutions meets client needs.
• Perform other duties that support the overall objective of the position.

Education Required:

• Or, any combination of education and experience that would provide the required qualifications for the position.

Experience Required:

• 5 years' relevant experience as a Technical Accountant Manager or similar.
• Cloud Hosting expertise with a preference towards AWS knowledge and certifications.
• Experience in the medical field preferred.

Knowledge, Skills & Abilities:

• Knowledge of: Troubleshooting hardware, software, operating systems, and application-related issues; conducting performance monitoring, systems health checks, and capacity planning; Cloud hosting; AWS; Microsoft Office.
• Skill in: Leadership through critical incidents; communication, organized, problem-solving, collaboration, technical acumen, and customer focus.
• Ability to: Work effectively in a fast-paced environment, prioritize workload, multitask, and meet deadlines.