Sr. Technical Account Manager I

NextGen Healthcare India Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NextGen Healthcare India Pvt Ltd in Bengaluru seeks an experienced Technical Accountant Manager to advise clients, guide best practices, and manage operational issues across NextGen products. You will collaborate with architects, business developers, consultants, sales teams and executives to drive incident resolution and ensure environments stay healthy while balancing cost and risk.

You will lead technical discussions on incidents, support continuous product improvement, and mentor teams to

Qualifications

• Bachelor's degree or equivalent qualifications.
• 5 years' relevant experience as Technical Accountant Manager or similar.
• Cloud hosting experience with AWS knowledge and certifications.
• Experience in the medical field preferred.

Responsibilities

• Provide advisory and support to clients on services and best practices.
• Ensure operational health of environments, reducing cost and complexity.
• Develop relationships with customers and stakeholders across the organization.
• Lead technical discussions on incidents, trade-offs, and risk management.
• Collaborate with Solutions Architects, Professional Services, Sales and executives.
• Troubleshoot hardware, software, OS and application issues; monitor performance.

Skills

Leadership during incidents

Communication

Problem solving

Customer focus

Technical acumen

Collaboration

Organizational skills

Education

Bachelor's degree

AWS certifications

Tools

AWS

Microsoft Office

Job description

Job Description

Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products. Support solutions, provide technical guidance and advocate for the customer. Ensure environments remain operationally healthy whilst reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Drive technical discussions regarding incidents, trade-offs, and risk management. Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives. Provide detailed reviews of service disruptions and all metrics. Proactively problem solve and find opportunities for customers. Develop methods, techniques, and evaluation criterion for obtaining results. Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates. Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning. Report progress of the project / task to all stakeholders in a timely and efficient manner. Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement. Support clients undertaking gap analysis between current and future state so that the configuration of solutions meets client needs. Perform other duties that support the overall objective of the position.

Education Required

Bachelor's degree. Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required

5 years' relevant experience as Technical Accountant Manager or similar. Cloud Hosting expertise with a preference towards AWS knowledge and certifications. Experience in the medical field preferred.

Knowledge, Skills & Abilities

• Troubleshooting hardware, software, operating systems and application-related issues
• conduct performance monitoring, systems health checks and capacity planning
• Cloud hosting
• AWS
• Microsoft Office

Skill in

• Leadership through critical incidents
• communication, organized, problem solving, collaboration, technical acumen and customer focus

Ability to

• Work effectively in a fast-paced environment, prioritize workload, multi-task, and meet deadlines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NextGen is the healthcare technology partner for diverse ambulatory practices with evolving business needs. We are uniquely equipped to make it easier when things get complex, combining performance at scale with operational flexibility. This empowers practices to become confident, capable and ready for whatever comes next.