Senior Team Manager - IT Testing, Business Support

DHL Global Forwarding; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Flexible work arrangements

Generous paid time off

Medical insurance coverage

Job summary

DHL Global Forwarding in Chennai seeks a Senior Team Manager - IT Testing to lead the IT systems testing strategy and ensure delivery excellence across global projects.

You will oversee test plans, governance and tool selection, mentoring multiple teams, and partnering with stakeholders to drive automation, GenAI and data-driven quality improvements in line with business objectives.

Qualifications

• Bachelor’s degree; management qualification preferred.
• 12+ years total testing experience, 5+ years in leadership roles.
• Experience with Agile/Waterfall, testing governance and large-scale delivery.
• Expertise in testing lifecycle, automation and data-driven quality.

Responsibilities

• Develop IT Systems testing strategy aligned with business objectives and guidelines.
• Prepare and monitor execution of testing plans, budgets, resources and timelines.
• Define test strategy and guide planning and execution for testing projects.
• Lead development and selection of testing standards for all phases.
• Advise on testing techniques and optimize tools and processes.
• Oversee tool selection to support testing with state-of-the-art solutions.
• Direct test process optimization for project needs and risk mitigation.
• Lead training on new test processes and tools.
• Evaluate suppliers' testing capabilities as required.
• Benchmark and implement best practices for IT testing and transformation.

Skills

Leadership

Agile / Waterfall

UAT Coordination

GenAI / AI-ML

SQL

Stakeholder management

Strategic thinking

Communication skills

Change management

Cross-cultural collaboration

Data-driven decisions

Performance reporting

Education

Bachelor’s degree

Management qualification

Tools

Selenium

UiPath

Job description

Senior Team Manager - IT Testing

Job Location: Chennai.

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centres in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Job Purpose

Provide input to and lead the implementation of IT Systems testing strategy to ensure information systems products and services meet desired standards and end-user requirements and suggest future quality improvements in line with business strategy and objectives, and Group guidelines and policies. The role reports into Service Delivery Head and manages the Business partner for different Sub services of the Business support.

Key Responsibilities

• Provide input to develop IT Systems testing strategy in line with business strategy and objectives, corporate guidelines and policies


• Prepare and monitor execution of IT Systems testing plans, measures and budgets including resources, costs, timelines, test deliverables and auditability


• Define test strategy, and guide planning and execution for IT Systems testing projects ensuring integrity of testing and acceptance activities


• Lead development and selection of project testing standards for all phases, influencing all parties to conform to those standards


• Provide advice and support implementation of various types of test and test specification techniques


• Determine selection and roll-out of test tools such that test process are supported by state-of-the art tools


• Direct test process optimization to use the best test process for the specific project


• Anticipate, analyse and report on potential project risks, and recommend actions to mitigate risks


• Advice on IT Systems testing and testing management, and design process improvements, develop corporate IT Systems testing standards and apply best practices


• Lead development and execution of training on new test processes and/ or tools


• Periodically evaluate suppliers' development and testing capabilities, as required


• Analyse complex issues, benchmark, identify opportunities and introduce best practices for IT Systems testing focusing on increasing effectiveness and efficiency

Required Skills/Abilities

• Bachelor’s degree; management qualification preferred.


• Minimum 5 years in leadership roles, preferably project delivery, with 12 plus years’ total experience in the Testing domain.


• Experience with Agile/Waterfall, Testing governance and large-scale product delivery.


• Expertise in application testing, UAT coordination and system testing lifecycle.


• Hands on experience in Automation tools like Selenium and UiPath.


• Hands-on experience with GenAI, AI/ML, RPA and digital transformation.


• Expertise in SQL to understand the ETL Testing concepts.


• Proven ability to lead and inspire diverse teams.


• Strong stakeholder management and influencing skills across global/cross-cultural environments.


• Strategic thinking and ability to translate vision into operational execution.


• Strong analytical and critical-thinking skills.


• Excellent communication skills.


• Ability to drive transformation, innovation and change management.


• Ability to identify and deliver synergies between functions, products, countries and service delivery centres.


• Experience in performance reporting and data-driven decision support.


• Experience with customer implementation, global rollouts, country transitions and onboarding frameworks.

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.


• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.


• Flexible work arrangements to support work/life balance.


• Generous paid time off: Privilege (earned leave).


• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)


• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.