Senior Team Lead - International Billing

TransUnion LLC; Pune District; Hybrid; INR 9,699,000 - 14,549,000; Full time

Job summary

TransUnion is seeking a Senior Team Lead in Billing for Canada, the UK and South Africa. This hybrid role requires regular virtual work with in-person presence at a TransUnion office for at least two days per week.

You will lead a team of Billing Analysts and Team Leads, manage end-to-end invoicing, and drive process improvements across regions. Key responsibilities include stakeholder management with regional leaders and sales teams, ensuring compliance with policies, and delivering automation

Qualifications

• Bachelor’s degree in finance or related field.
• 10+ years of experience in Billing, I2C, AR, or O2C operations.
• Strong experience with billing adjustments, credits, rebills, disputes, write-offs, and reconciliations.
• Experience supporting international markets (UK, Canada, South Africa) or global regions.
• Advanced proficiency in Excel, reporting tools, and ERP systems.

Responsibilities

• Lead, mentor, and develop Billing Analysts and Team Leads.
• Oversee end-to-end billing activities across Canada, UK & SA.
• Ensure accurate invoice generation, credits, adjustments, and customer support.
• Drive process excellence, automation, and standardization across regions.
• Monitor KPIs, dashboards, and governance calls with stakeholders.

Skills

People leadership

Billing operations

Stakeholder management

Process improvement

Data analytics

Education

Bachelor’s degree in finance, Accounting, Business Administration, or related field

Tools

Excel

Reporting tools

PeopleSoft

HighRadius

Salesforce

Job description

Senior Team Lead - Billing (Canada, UK & South Africa)

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities:

Key Responsibilities

• People Leadership
  • Lead, mentor, and develop a team of Billing Analysts and Team Leads.
  • Drive employee engagement, performance management, coaching, and career development initiatives.
  • Conduct regular one-on-one meetings, performance discussions, and talent reviews.
  • Foster a high-performance and customer-centric culture within the team.
  • Manage workforce planning, resource allocation, and succession planning.
• Billing Operations Management
  • Oversee end-to-end billing activities across Canada, UK, and South Africa.
  • Ensure accurate and timely invoice generation, credit notes, adjustments, and customer billing support.
  • Monitor process adherence, quality standards, and SLA performance.
  • Manage month-end and quarter-end billing activities to ensure timely financial closure.
  • Drive issue resolution for billing discrepancies and escalations.
• Stakeholder Management
  • Act as primary point of contact for regional business leaders, sales teams, finance partners, and customers.
  • Build strong partnerships with internal and external stakeholders.
  • Lead governance calls, operational reviews, and business updates.
  • Manage customer and leadership escalations effectively.
• Process Excellence & Continuous Improvement
  • Identify automation and process optimization opportunities.
  • Drive Lean, Six Sigma, and continuous improvement initiatives.
  • Lead transition, transformation, and system enhancement projects.
  • Implement best practices and standardization across regions.
• Controls & Compliance
  • Ensure compliance with company policies, billing controls, audit requirements, and regulatory guidelines.
  • Support internal and external audit activities.
  • Drive process documentation and maintain SOPs and process maps.
  • Ensure effective risk management and control environment.
• Reporting & Analytics
  • Monitor operational KPIs and productivity metrics.
  • Develop and present performance dashboards and management reports.
  • Analyze trends, identify root causes, and implement corrective actions.
  • Provide data-driven recommendations to leadership.

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• 10+ years of experience in Invoice-to-Cash (I2C), Billing, Accounts Receivable, Collections, or Order-to-Cash operations.
• Strong experience handling Billing, customer account adjustments, credits, rebills, disputes, write-offs, and reconciliations.
• Experience supporting international markets such as UK, Canada, South Africa, or other global regions.
• Strong understanding of financial controls and compliance requirements.
• Advanced proficiency in Excel, reporting tools, and ERP systems (PeopleSoft, HighRadius, Salesforce, etc.).

Preferred Qualifications

• Leadership
  • Strong people management and team development skills.
  • Ability to inspire, influence, and drive accountability.
  • Strong decision-making and problem-solving capabilities.
• Operational Excellence
  • Deep understanding of billing processes and revenue operations.
  • Ability to manage large-scale operations and complex workflows.
  • Strong process improvement mindset.
• Stakeholder Management
  • Excellent communication and presentation skills.
  • Ability to influence senior leaders and cross-functional partners.
  • Strong customer-focus and relationship management skills.
• Analytical Skills
  • Strong data interpretation and reporting abilities.
  • Ability to identify trends and drive actionable insights.
  • Advanced proficiency in Excel and reporting tools.

Success Measures

• Achievement of Billing SLA and KPI targets.
• Invoice accuracy and reduction in billing defects.
• Improved productivity and process efficiency.
• Successful delivery of automation and transformation initiatives.
• Employee engagement and talent development scores.
• Positive stakeholder and customer satisfaction feedback.
• Strong compliance and audit performance.

Preferred Attributes

• Experience working in a Global Business Services (GBS) or Shared Services environment.
• Knowledge of revenue recognition and commercial billing processes.
• Lean Six Sigma Green Belt certification preferred.
• Proven track record of leading transformation and automation projects.

Company Overview

TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

TransUnion Job Title Sr Lead, Shared Services

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good— and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.