Job Summary
The Senior Systems Engineer will manage and support Windows Server environments, Active Directory, DNS, SCOM, ADFS, PKI services, PowerShell automation, and Entra ID-related operations. The role requires advanced technical troubleshooting, adherence to ITSM processes, strong documentation practices, and proactive improvement of infrastructure reliability and security.
Key Responsibilities
Windows Server & AD Administration
- Install, configure, and maintain Windows Server environments
- Manage Active Directory, domains, OUs, user accounts, group policies
- Handle domain services and ensure secure and stable operations
- Maintain accurate documentation for servers and AD configurations
DNS, SCOM, ADFS & PKI Management
- Administer DNS infrastructure
- Monitor IT systems health using SCOM
- Support ADFS configurations, federation issues, SSO monitoring
- Manage PKI operations (cert requests, renewals, service monitoring)
PowerShell Automation
- Develop and maintain PowerShell scripts
- Automate administrative tasks to improve efficiency and reduce manual effort
Entra ID / Identity Services
- Perform monitoring and support for Entra ID Connect & Entra ID
- Resolve sync issues, access issues, and elevate complex L3 items
- Work with Microsoft Graph for identity and automation activities
Security, Compliance & ITSM
- Ensure infrastructure security and compliance across Windows & AD
- Follow ITSM processes (Incident, Change, Request Management)
- Provide advanced troubleshooting support for critical incidents
Continuous Improvement
- Stay updated with new technologies and best practices
- Recommend improvements to strengthen infrastructure performance and security
Qualifications
Education
Bachelor’s degree in Computer Science, IT, or related field
Experience
Minimum 5 years of experience managing Windows Server & Active Directory environments
Functional Competencies
- Windows Server 2016/2019/2022
- DNS, SCOM, ADFS, PKI
- Active Directory domain services & automation
- Advanced PowerShell scripting
- Entra ID Connect & Entra ID
- Microsoft Graph API
- M365 administration
- VMware management
- Strong understanding of ITSM processes
Behavioral Competencies
- Excellent problem-solving skills
- Strong communication abilities
- Ability to work independently and in teams
- High accountability and ownership
- Detail-oriented with a proactive mindset