AD Technical Lead

Cigres Technologies Private Limited; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

A leading technology company based in Bengaluru is seeking a Tech Lead for Active Directory and Entra ID Services. This role requires 10-12 years of experience in identity and access management, strong technical expertise in Active Directory, and leadership capabilities. The successful candidate will lead support operations, ensuring service excellence and compliance while managing incidents, escalations, and customer relations. Competitive compensation and career advancement opportunities are available.

Qualifications

• 10–12 years of experience in Active Directory and Entra ID management.
• At least 2–3 years in a leadership role.
• Strong problem-solving and analytical skills.

Responsibilities

• Lead L2/L3 support for Active Directory and Entra ID environments.
• Drive service excellence and manage day-to-day operations.
• Administer and support Active Directory Domain Controllers and forests.

Skills

Active Directory

Entra ID

PowerShell scripting

Service delivery

Windows Server infrastructure

Education

Engineering Graduate or Equivalent

Job description

Experience & Mandatory Skills

Minimum Experience: 10 years.

Maximum Experience: 15 years.

Experience: 10 to 15 Years.

Mandatory Skills: Active Directory, Entra ID.

Skill to Evaluate: Entra ID.

Overview

Seeking a highly skilled Tech Lead – Active Directory & Entra ID Services responsible for delivering and supporting enterprise-level identity and access management services. The ideal candidate will possess deep technical expertise in Active Directory (AD), Entra ID (Azure AD), and related hybrid identity services, coupled with strong customer management, shift management and service ownership skills.

This role involves leading day-to-day operations, driving service excellence and acting as the key point of contact for technical support, escalations, reporting, and customer communications.

Key Responsibilities

• Leadership & Service Delivery
  • Lead L2/L3 support for Active Directory and Entra ID environments.
  • Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met.
  • Act as a primary technical and operational escalation point for identity and directory-related incidents.
  • Coordinate and manage incident, problem, and change management processes for AD/Entra services.
  • Participate in reviews with stakeholders and provide actionable insights.
  • Prepare and deliver service performance reports, and management updates.
  • Drive continuous improvement, automation, and standardization across the environment.
  • Collaborate with project teams to support new implementations, migrations, and transformations.
  • Maintain strong customer relationships, ensuring satisfaction and proactive communication.
  • Manage day-to-day operations of the team, including workload allocation and task prioritization.
  • Promote a collaborative and high-performance culture within the team.
  • Drive training initiatives and knowledge sharing sessions to strengthen team capabilities.
• Technical Responsibilities
  • Administer and support Active Directory Domain Controllers, forests, and trust relationships.
  • Perform promotion/demotion of domain controllers and forest-level administration.
  • Manage Group Policy Objects (GPOs), Sites and Services, and replication configurations.
  • Conduct regular AD health checks, database cleanup, and replication remediation.
  • Manage SYSVOL, Global Catalogue, FSMO roles, and Windows Time Services.
  • Implement and support Active Directory backup, recovery, and disaster recovery procedures.
  • Configure and manage Certificate Services and Public Key Infrastructure (PKI).
  • Manage roaming profiles, folder redirection, and cloud storage access control (Azure Storage).
  • Lead Active Directory domain migrations and consolidation projects.
  • Ensure security hardening and vulnerability management of domain controllers.
  • Administer and support Entra Connect / Sync servers and synchronization rules.
  • Manage Azure AD roles, Administrative Units, and RBAC.
  • Configure and manage Conditional Access Policies, Application Registrations (OIDC, SAML), and Dynamic Groups.
  • Oversee Privileged Identity Management (PIM) and Service Principals.
  • Support custom domain management and identity lifecycle processes.
  • Collaborate on integrations with OKTA or other IAM solutions.
• Automation, Documentation & Process
  • Develop and maintain PowerShell scripts for automation, reporting, and health monitoring.
  • Maintain up-to-date technical documentation, architecture diagrams, and standard operating procedures (SOPs).
  • Drive process efficiency by implementing best practices and automation frameworks.
  • Support audit and compliance requirements by maintaining accurate records and configurations.
  • Prepare root cause analysis and related documentation for incidents and problem management.
  • Shift management to ensure round the clock support.

Required Skills

• 10–12 years of relevant experience in Active Directory and Entra ID management, with at least 2–3 years in a leadership role.
• Deep understanding of Windows Server infrastructure, DNS, PKI, and IAM principles.
• Strong PowerShell scripting and automation experience.
• Demonstrated experience in customer-facing service delivery and technical leadership.
• Strong problem-solving and analytical mindset with the ability to manage critical incidents under pressure.

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator (SC-300)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• ITIL Foundation Certification

Education Qualification

Engineering Graduate or Equivalent