Senior Systems Engineer

Publicis Sapient; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Gender-Neutral Policy

18 paid holidays throughout the year.

Generous parental leave and new parent

Flexible work arrangements

Employee Assistance Programs to help}}

Job summary

Publicis Sapient is actively seeking ServiceNow Developers to design, develop, and implement robust ServiceNow solutions for diverse client challenges. You will work on scalability of workflows, optimize platform capabilities, and deliver seamless user experiences with well-engineered solutions and thoughtful innovation.

The role emphasizes configuring Event Management, ITOM components, and integration tasks, requiring strong scripting (JavaScript) and Glide API knowledge.

Qualifications

• 2–4 years of experience in ServiceNow with exposure to ITOM and Event Management.
• Basic understanding of event correlation, alert management, and monitoring concepts.
• Familiarity with integrations (REST/SOAP APIs) and working with monitoring tools.
• Knowledge of ServiceNow scripting basics (JavaScript, Glide APIs) and platform configuration.
• CSA preferred; ITOM/Event Management exposure is a plus.
• Strong analytical, troubleshooting, and communication skills in a support environment.

Responsibilities

• Configure and support Event Management to process and correlate alerts from monitoring tools.
• Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
• Monitor event queues and alerts, ensuring timely triage and resolution of issues.
• Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
• Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
• Maintain documentation and follow standard processes for consistent event handling and operations.

Skills

ServiceNow scripting (JavaScript)

Glide APIs

Event Management

ITOM

REST/SOAP APIs

Analytical & troubleshooting

Education

ServiceNow CSA Certification

Tools

REST API

SOAP API

Job description

Job Description

Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries. As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.

Your Impact OR Responsibilities

• Configure and support Event Management to process and correlate alerts from monitoring tools.
• Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
• Monitor event queues and alerts, ensuring timely triage and resolution of issues.
• Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
• Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
• Maintain documentation and follow standard processes for consistent event handling and operations.

Job Description

Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries. As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.

Your Impact OR Responsibilities

• Configure and support Event Management to process and correlate alerts from monitoring tools.
• Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
• Monitor event queues and alerts, ensuring timely triage and resolution of issues.
• Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
• Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
• Maintain documentation and follow standard processes for consistent event handling and operations.

Key Responsibility statement

• Configure and support Event Management to process and correlate alerts from monitoring tools.
• Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
• Monitor event queues and alerts, ensuring timely triage and resolution of issues.
• Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
• Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
• Maintain documentation and follow standard processes for consistent event handling and operations.

Outcomes-based statement

• Improve incident response time by enabling effective event correlation and alert prioritization.
• Reduce alert noise through optimized rules and thresholds, increasing operational efficiency.
• Enhance system monitoring visibility, leading to proactive issue identification.
• Ensure smoother operations by maintaining stable event integrations and data flow.
• Support faster issue resolution through timely event analysis and collaboration with teams.
• Contribute to improved service reliability by ensuring consistent event management practices.

Qualifications

Your Skills & Experience

• 2–4 years of experience in ServiceNow with exposure to ITOM and Event Management.
• Basic understanding of event correlation, alert management, and monitoring concepts.
• Familiarity with integrations (REST/SOAP APIs) and working with monitoring tools.
• Knowledge of ServiceNow scripting basics (JavaScript, Glide APIs) and platform configuration.
• ServiceNow Certified System Administrator (CSA) preferred; ITOM/Event Management exposure is a plus.
• Strong analytical, troubleshooting, and communication skills with ability to work in a support environment.

Additional Information

Benefits of Working Here

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.