Senior support lead

Purview Services; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Purview Services in India is seeking a dedicated support professional to provide timely and effective assistance to clients and internal teams.

You will manage complex issues, collaborate with cross-functional groups to meet business objectives, and help develop process improvements.

The role requires strong communication, problem-solving and analytical skills, plus the ability to mentor junior team members while handling multiple priorities.

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical abilities with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.

Responsibilities

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Skills

Communication skills

Problem-solving

Analytical thinking

Multitasking

Leadership

Team management

Job description

Roles and Responsibility

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Job Requirements

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.