Senior support lead

Purview Services; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Purview Services is seeking a capable support professional to provide timely assistance to clients and internal teams in a dynamic, fast-paced setting. You will resolve complex issues, collaborate with cross-functional teams, and drive process improvements that boost client satisfaction.

The role emphasizes data-driven analysis, mentorship of juniors, and effective communication to ensure smooth operations and sustained service quality.

Qualifications

• Provide timely and effective support to clients and internal teams.
• Strong in solving problems and thinking analytically to diagnose issues.
• Able to analyze data and metrics to identify trends and opportunities.
• Demonstrates leadership and can manage and motivate team members.
• Comfortable working in a fast-paced environment with competing priorities.
• Familiarity with industry-specific software and tools is an asset.

Responsibilities

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Skills

Excellent communication

Problem solving

Analytical skills

Leadership and team management

Multitasking in fast-paced environment

Tools

Industry-specific software

Job description

Roles and Responsibility

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Job Requirements

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.