Senior support lead

Purview Services; Chandigarh; On-site; INR 400,000 - 700,000; Full time

Job summary

Purview Services in India invites a proactive Customer Support professional to provide timely help to clients and internal teams, resolve complex issues, and collaborate across functions to meet business goals.

You will analyze data, implement process improvements, and guide junior colleagues while maintaining service quality in a fast-paced environment.

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.

Responsibilities

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Skills

Communication skills

Problem-solving

Analytical skills

Leadership & team management

Conflict management

Job description

Roles and Responsibility

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Job Requirements

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.