Senior support lead

Purview Services; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Purview Services is seeking a capable professional to join our support leadership team in Bengaluru. The role focuses on delivering timely client support, resolving complex issues, and driving process improvements to boost client satisfaction.

You will collaborate with cross-functional teams, analyze performance metrics, and mentor junior staff to uphold service excellence in a fast-paced environment.

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Experience with issue resolution and conflict management.
• Strong leadership and team management skills with the ability to motivate others.
• Familiarity with industry-specific software and tools is an asset.

Responsibilities

• Provide timely and effective support to clients and internal teams.
• Manage and resolve complex issues efficiently.
• Collaborate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to enhance client satisfaction.
• Analyze data and metrics to identify trends and areas for improvement.
• Train and guide junior team members on best practices.

Skills

Leadership

Communication

Problem-solving

Data analysis

Process improvements

Mentoring/training

Job description

Roles and Responsibility

• Provide timely and effective support to clients and internal teams.


• Manage and resolve complex issues efficiently.


• Collaborate with cross-functional teams to achieve business objectives.


• Develop and implement process improvements to enhance client satisfaction.


• Analyze data and metrics to identify trends and areas for improvement.


• Train and guide junior team members on best practices.

Job Requirements

• Proven experience in a similar role with excellent communication skills.


• Strong problem-solving and analytical skills with attention to detail.


• Ability to work effectively in a fast-paced environment with multiple priorities.


• Experience with issue resolution and conflict management.


• Strong leadership and team management skills with the ability to motivate others.


• Familiarity with industry-specific software and tools is an asset.