Senior Support Engineer

Vansun Technologies; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Vansun Technologies is seeking a self-driven Support Engineer to handle installation, servicing, and aftersales technical support for our dairy automation equipment at customer sites across India.

You will travel nationwide to install, troubleshoot, and maintain milking systems, diagnose electrical, automation, and instrumentation issues, and build deep product knowledge to prevent problems. Strong communication and willingness to travel are essential.

Qualifications

• 5-6 years of relevant experience in automation or electro-mechanical service.
• Willingness to travel extensively across India.
• Background in Automation, Electrical, Instrumentation, or Bio-medical industries.
• Good communication and English is an advantage.

Responsibilities

• Provide on-site and remote service support for automated milking systems and dairy farm equipment.
• Travel across India to install, troubleshoot, and maintain equipment at customer farms.
• Diagnose and resolve electrical, automation, and instrumentation-related issues in the field.
• Build strong functional and technical knowledge of the product line to proactively identify and prevent issues.
• Communicate clearly with customers, farm staff, and internal teams/seniors to ensure smooth service delivery.
• Maintain service records and provide feedback to the product/engineering team/seniors.

Skills

Automation

Electrical systems

Instrumentation

Problem-solving

Communication skills

Travel readiness

Self-driven

English proficiency

Customer support

Education

Diploma/degree in Automation, Electrical or Instrumentation

Job description

Role & responsibilities

We're looking for a self-driven Support Engineer to handle installation, servicing, and aftersales technical support for our dairy automation equipment (milking parlors, automated systems, and allied electrical/instrumentation components) at customer sites across India.

Key Responsibilities

• Provide on-site and remote service support for automated milking systems and dairy farm equipment.
• Travel across India (Pan-India) to install, troubleshoot, and maintain equipment at customer farms.
• Diagnose and resolve electrical, automation, and instrumentation-related issues in the field.
• Build strong functional and technical knowledge of the product line to proactively identify and prevent issues.
• Communicate clearly with customers, farm staff, and internal teams/seniors to ensure smooth service delivery.
• Maintain service records and provide feedback to the product/engineering team/seniors.

Preferred candidate profile

Requirements

• 5-6 years of relevant experience (candidates with up to 78 years or higher may also be considered).
• Self-driven with strong problem-solving skills
• Background in Automation, Electrical, Instrumentation engineering, or Bio-medical industries (diploma/degree).
• Prior experience in the Dairy Industry or Bio/Process Industry strongly preferred.
• Good functional knowledge of electrical systems
• Willingness and ability to travel extensively across India
• Clear communication skills; working proficiency in English is an advantage
• Looking for candidates seeking a long-term association

Preferred Industry Experience

• Candidates with experience in any of the following industries will be preferred:
• Dairy Automation
• Dairy Farm Equipment
• Milking Systems / Milking Parlours
• Dairy Industry
• Food & Beverage
• Bio-Process Industry
• Industrial Automation
• Electrical & Instrumentation
• Dairy automation / milking-system experience will be highly preferred.