Senior Support/Dev Ops Engineer

Hewlett Packard Enterprise; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Hewlett Packard Enterprise Development LP is seeking a Senior Support/Dev Ops Engineer to join our on-site team in Bengaluru. You will support deployment, operation, and lifecycle management of intelligent automation across on-premises and Azure environments, collaborating with Windows, Network, Security, and Database teams.

You will lead or coordinate technical activities, contribute to process improvements, and drive incident and release management within an RPA-focused platform.

Qualifications

• Typically a technical Bachelor's degree or equivalent experience and a minimum of 10 years related experience, or Master's degree and a minimum of 8 years experience.
• Significant experience in RPA, Intelligent automation, application support, production support, or technology operations.
• Experience supporting RPA solutions across on-premises and cloud/Azure environments.
• Strong experience working with Windows Server, networking, databases, security, and other infrastructure teams to troubleshoot and resolve production issues.
• Experience with RPA deployment, configuration, monitoring, scheduling, incident management, change management, release management, and troubleshooting.
• Working knowledge of Azure services and cloud deployment concepts, including compute, networking, storage, identity/access, monitoring, and application hosting.
• Experience with automation technologies such as WorkFusion, Python-based RPA, Power Automate, UiPath, Automation Anywhere, or equivalent platforms is desirable.
• Experience with ITIL/service management processes, ServiceNow, CI/CD, source control, logging, monitoring, and operational controls is desirable.

Responsibilities

• Works independently to determine the appropriate approach for resolving complex production issues and coordinating resolution across multiple technology teams.
• Frequently represents the RPA support organization in discussions with business stakeholders, technology teams, vendors, and external partners.
• May lead technical projects, mentor team members, and establish best practices, standards, and operational procedures for Support and automation platforms.

Skills

RPA

Intelligent automation

Windows Server

Azure

CI/CD

Incident management

Release management

Security

Networking

Troubleshooting

Education

Technical Bachelor's degree

Master's degree

Tools

WorkFusion

Python

Power Automate

UiPath

Automation Anywhere

Job description

Senior Support/Dev Ops Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

In the Finance and Corporate Strategy team we ensure that the business’s capital strategies are operationally supported and strategically focused. This is how we work to secure the greatest return on investment for the global company. By gathering and analysing financial data we can influence decisions within the business, drive initiatives, and help ensure alignment with our wider objectives. Join us redefine what’s next for you.

Job Family Definition

Provides technical support for the deployment, operation, maintenance, and lifecycle management of intelligent automation solutions across on-premises and cloud environments. Works closely with developers, solution architects, application teams, and infrastructure teams to support the implementation, integration, testing, release, and production operation of automation solutions.

• planning and executing deployments
• configuring and administering solution environments
• troubleshooting application and infrastructure issues
• monitoring automation processes
• managing incidents and changes
• supporting the release of solutions into production
• Collaborates with on-premises technology teams, including Windows, Network, Database, Security, and other infrastructure teams, to resolve environment, connectivity, access, performance, and infrastructure-related issues.
• Supports solutions deployed across on-premises Windows servers and Azure environments, including Azure-hosted applications, services, virtual machines, containers, storage, networking, and associated cloud infrastructure.
• Works with cloud and infrastructure teams to ensure appropriate connectivity, security, access, monitoring, availability, and operational readiness.
• The role also contributes to automation platform improvements, standardization, operational processes, monitoring and alerting, deployment methodologies, documentation, change control, release management, and continuous improvement of the Support model.
• May lead or coordinate technical activities and cross-functional initiatives related to platforms and infrastructure.

Management Level Definition

Applies advanced subject matter knowledge to solve complex technical and business issues related to RPA operations, automation platforms, application support, and infrastructure. Acts as a subject matter expert for production support and deployment across on-premises and Azure environments. Works on complex problems requiring an in-depth evaluation of multiple technical and business factors, including application behavior, automation workflows, Windows infrastructure, networking, databases, security, cloud services, and system integrations. Leads and/or provides technical expertise to cross-functional teams involving RPA, application development, Windows, Network, Database, Cloud, Security, and other infrastructure functions. Provides direction and guidance on incident management, root-cause analysis, problem management, deployment and release processes, environment readiness, monitoring, performance, resiliency, and operational controls. Drives standardization and continuous improvement of Support processes, deployment practices, and platform capabilities.

What you’ll do

Works independently to determine the appropriate approach for resolving complex production issues and coordinating resolution across multiple technology teams. Frequently represents the RPA support organization in discussions with business stakeholders, technology teams, vendors, and external partners. May lead technical projects, mentor team members, and establish best practices, standards, and operational procedures for Support and automation platforms.

What you need to bring

Education and Experience Required:

• Typically a technical Bachelor's degree or equivalent experience and a minimum of 10 years related experience, or Master's degree and a minimum of 8 years experience.
• Significant experience in RPA, Intelligent automation, application support, production support, or technology operations.
• Experience supporting RPA solutions across on-premises and cloud/Azure environments.
• Strong experience working with Windows Server, networking, databases, security, and other infrastructure teams to troubleshoot and resolve production issues.
• Experience with RPA deployment, configuration, monitoring, scheduling, incident management, change management, release management, and troubleshooting.
• Working knowledge of Azure services and cloud deployment concepts, including compute, networking, storage, identity/access, monitoring, and application hosting.
• Experience with automation technologies such as WorkFusion, Python-based RPA, Power Automate, UiPath, Automation Anywhere, or equivalent platforms is desirable.
• Experience with ITIL/service management processes, ServiceNow, CI/CD, source control, logging, monitoring, and operational controls is desirable.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
• Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is EEO Protected Veteran/ Individual with Disabilities.

Equal Employment Opportunity is the Law.

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only). HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Equal Employment Opportunity (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you'd like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

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